Store Manager — People & Performance Leader

WH Smith PLC; Sheffield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday (including bank)

Employee discounts

Employee Assistance Programme

Job summary

WHSmith PLC in the UK is seeking a Multi-Site Store Manager to lead performance across WHSmith Sheffield DMCs (Northern General & Royal Hallamshire). You will drive growth, oversee operations, and champion a customer-first approach while aligning with brand standards.

In this role you will coach teams, optimise stock, manage cash and shrink, and ensure legal compliance. You will use data insights to spot opportunities, handle daily store activities, and deliver KPIs with SMART actions while

Responsibilities

• Collaborating with other stores within your group to achieve business objectives, sharing insights, successes, and strategies.
• Coaching and developing your store team, identifying and nurturing talent for key roles.
• Advocating for the colleague voice, ensuring open communication and sharing ideas with your team and manager.
• Supporting and embedding the Group Engagement Plan, keeping your team engaged and aligned with business goals.
• Ensuring compliance with HR processes and policies with guidance from Employee Advisors and your manager.
• Overseeing mandatory training completion and providing new starters with an effective and welcoming induction experience.
• Fostering a culture of Diversity, Inclusion, and Belonging, ensuring everyone feels valued and able to be themselves at work.

Job description

WHSmith PLC in the UK is seeking a Multi-Site Store Manager to lead performance across WHSmith Sheffield DMCs (Northern General & Royal Hallamshire). You will drive growth, oversee operations, and champion a customer-first approach while aligning with brand standards.

In this role you will coach teams, optimise stock, manage cash and shrink, and ensure legal compliance. You will use data insights to spot opportunities, handle daily store activities, and deliver KPIs with SMART actions while