Multi Site Store Manager - South Wales

WHSmith; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday (including bank/nation

Employee discounts

Employee Assistance Programme

Job summary

WHSmith is seeking a Multi-Site Store Manager to lead multiple WHSmith stores across South Wales, including InMotion and hospitality formats. You will drive store performance, develop teams, and ensure a world-class customer experience.

The role emphasizes HR, training, compliance, and cross-store collaboration. You'll shape people plans, coach teams to meet sales targets, and manage relationships with landlords and suppliers.

Responsibilities

• Fostering a positive, unified multi-store culture where teams work together to achieve business goals.
• Tailoring development and training plans for each store, nurturing strengths and potential within teams.
• Creating an environment of openness, engagement, and communication, acting as an advocate for the colleague voice.
• Cultivating talent and maintaining a flexible succession plan for key roles, ensuring top talent development.
• Overseeing HR processes, ensuring all policies and procedures are followed with support from the ER team.
• Ensuring stores are safe and compliant with all legal requirements, including HMRC standards.
• Completing mandatory training on time and ensuring new starters experience a welcoming induction.
• Managing staffing profiles effectively, ensuring productivity is maximised while adhering to payroll budgets.
• Promoting diversity and prioritising the wellbeing of your teams while keeping them updated on business communications.

Job description

Multi-Site Store Manager South Wales – WHSmith

At WHSmith, our mission is simple: to enhance every journey through exceptional service, and at the heart of this are our people, customers, and partners. As a Multi-Site Store Manager, you’ll lead the performance of multiple stores across various formats, including InMotion and hospitality, driving growth and ensuring a world-class customer experience.

What being a Multi-Site Store Manager is all about

People

• Fostering a positive, unified multi-store culture where teams work together to achieve business goals.
• Tailoring development and training plans for each store, nurturing strengths and potential within teams.
• Creating an environment of openness, engagement, and communication, acting as an advocate for the colleague voice.
• Cultivating talent and maintaining a flexible succession plan for key roles, ensuring top talent development.
• Overseeing HR processes, ensuring all policies and procedures are followed with support from the ER team.
• Ensuring stores are safe and compliant with all legal requirements, including HMRC standards.
• Completing mandatory training on time and ensuring new starters experience a welcoming induction.
• Managing staffing profiles effectively, ensuring productivity is maximised while adhering to payroll budgets.
• Promoting diversity and prioritising the wellbeing of your teams while keeping them updated on business communications.

Plan

• Conducting purposeful store visits with a focus on people, planning, and customer satisfaction.
• Using data to drive results, setting clear SMART actions and consistently monitoring progress.
• Ensuring store activities are completed on time and in line with brand guidelines and supplier requirements.
• Maintaining high standards for stock availability, shrink controls, and productivity across all stores.

Customer

• Ensuring consistently high store standards across all locations by coaching and validating the execution of brilliant behaviours.
• Motivating InMotion teams to meet sales targets and drive a performance-driven culture.
• Role-modelling exceptional customer service, coaching teams to sell, manage queues, and deliver delightful customer experiences.
• Focusing on growing sales by educating teams on key commercial levers like spend per passenger, ATV, and transaction volumes.
• Conducting weekly one-on-one meetings to set objectives and measure contribution to sales goals.
• Ensuring all colleagues are passionate about customer-first culture and knowledgeable about products to drive add-on sales.
• Contributing to strategic projects that influence the UK Travel Business, becoming a recognised expert in your area.
• Build and maintain strong relationships with landlords, ensuring any issues are dealt with promptly.

How we reward our teams

• Competitive salary, pension scheme, and 33 days holiday (including bank holidays).
• Employee discounts (up to 50%) and deals from retail partners for savings on dining, entertainment, and more.
• Employee Assistance Programme to support physical, mental, and financial wellbeing.

About WHSmith

With a rich heritage, WHSmith continues to grow, particularly in airports, hospitals, rail stations, and motorway services. Our InMotion brand is leading the way in digital accessories, offering an exceptional customer experience. We have established strong partnerships with brands like M&S and Costa Coffee to broaden our customer offerings across the UK. As we grow, our mission remains simple: to make every journey better.

We are proud to be an inclusive employer, where our colleagues are welcome and free to be themselves.