Multi-Site Store Manager | Customer-First & Team Growth

WHSmith Travel; Sheffield; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Pension scheme

33 days holiday (including bank hols)

Employee discounts (up to 50%)

Employee Assistance Programme

Descrizione del lavoro

WHSmith Sheffield DMCs is seeking a Multi-Site Store Manager to lead two stores, drive sales, and develop teams. You will collaborate with nearby stores, coach colleagues, and ensure a compliant, customer-focused operation across both sites.

You will model exceptional service, manage stock and queues, and work to achieve KPIs while upholding HR processes and inclusivity across the business.

Mansioni

• Collaborate with other stores in your group to share insights, successes and strategies.
• Coach and develop your store team, identify and nurture talent for key roles.
• Advocate for the colleague voice and open communication with your team and manager.
• Support and embed the Group Engagement Plan to keep the team aligned with goals.
• Ensure HR processes and policies are followed with guidance from Employee Advisors.
• Oversee mandatory training and provide new starters with a welcoming induction.
• Foster Diversity, Inclusion and Belonging so everyone can be themselves at work.
• Identify sales-driving opportunities using data insights and partner to implement solutions.
• Ensure store activities are planned and executed in line with brand guidelines and supplier compliance.
• Maintain a safe, legally compliant environment, adhering to Health & Safety requirements.
• Manage cash and shrink, ensure adequate stock and minimise waste.
• Oversee day-to-day operations to achieve operational excellence and best practices.
• Support the manager in delivering KPIs and resolve performance issues with SMART actions.
• Model exceptional customer service and maintain a welcoming, efficient store environment.
• Manage queues, upsell products, and drive spend per passenger, ATV, and volume.

Descrizione del lavoro

WHSmith Sheffield DMCs is seeking a Multi-Site Store Manager to lead two stores, drive sales, and develop teams. You will collaborate with nearby stores, coach colleagues, and ensure a compliant, customer-focused operation across both sites.

You will model exceptional service, manage stock and queues, and work to achieve KPIs while upholding HR processes and inclusivity across the business.