Multi-Site School ICT Technician – IT Support

Wayland Academy; Tetford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Health plan

Cycle-to-work scheme

Discounts (retail/theatre)

Free parking

CPD & induction

Job summary

Wayland Academy in Watton, Norfolk, is seeking an ICT Technician to install, maintain and support the school’s IT resources, delivering reliable service and user-friendly solutions for teaching and admin staff. The role requires strong hardware and software knowledge, good communication and problem solving, and a willingness to travel to other schools as directed by the Central IT Team.

Working hours are 8:30–16:30, Monday to Friday (37 hours per week), 52 weeks per year, with an October 2026

Qualifications

• Experience in ITIL-aligned service desk or ticketing tool.
• Basic knowledge of Windows 10/11.
• Basic knowledge of Microsoft Office (desktop & cloud).
• Ability to install and manage computer hardware in an education environment.
• Basic fault finding and problem solving in technical environments.
• Desirable: CompTIA A+, ITF+, Cisco CCT, M365 Fundamentals, MTA.
• Desirable: Active Directory basics.
• Desirable: Networking TCP/IP knowledge.
• Desirable: Windows domain administration.

Responsibilities

• Be the first point of contact for IT support incidents and requests.
• Provide professional, customer-focused IT support with a focus on service improvement.
• Maintain school asset registers and lifecycle procedures.
• Provide classroom IT support to teachers for software/hardware.
• Ensure maximum availability of IT equipment.
• Liaise with third-party providers for managed equipment.

Skills

ITIL Service Desk

Windows 10/11

Microsoft Office

Hardware & peripherals

Problem solving

Tools

Active Directory

Networking TCP/IP

M365 Fundamentals

CompTIA A+

Job description

Wayland Academy in Watton, Norfolk, is seeking an ICT Technician to install, maintain and support the school’s IT resources, delivering reliable service and user-friendly solutions for teaching and admin staff. The role requires strong hardware and software knowledge, good communication and problem solving, and a willingness to travel to other schools as directed by the Central IT Team.

Working hours are 8:30–16:30, Monday to Friday (37 hours per week), 52 weeks per year, with an October 2026