Technician (ICT)

Wayland Academy; Tetford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Health plan

Cycle-to-work scheme

Discounts (retail/theatre)

Free parking

CPD & induction

Job summary

Wayland Academy in Watton, Norfolk, is seeking an ICT Technician to install, maintain and support the school’s IT resources, delivering reliable service and user-friendly solutions for teaching and admin staff. The role requires strong hardware and software knowledge, good communication and problem solving, and a willingness to travel to other schools as directed by the Central IT Team.

Working hours are 8:30–16:30, Monday to Friday (37 hours per week), 52 weeks per year, with an October 2026

Qualifications

• Experience in ITIL-aligned service desk or ticketing tool.
• Basic knowledge of Windows 10/11.
• Basic knowledge of Microsoft Office (desktop & cloud).
• Ability to install and manage computer hardware in an education environment.
• Basic fault finding and problem solving in technical environments.
• Desirable: CompTIA A+, ITF+, Cisco CCT, M365 Fundamentals, MTA.
• Desirable: Active Directory basics.
• Desirable: Networking TCP/IP knowledge.
• Desirable: Windows domain administration.

Responsibilities

• Be the first point of contact for IT support incidents and requests.
• Provide professional, customer-focused IT support with a focus on service improvement.
• Maintain school asset registers and lifecycle procedures.
• Provide classroom IT support to teachers for software/hardware.
• Ensure maximum availability of IT equipment.
• Liaise with third-party providers for managed equipment.

Skills

ITIL Service Desk

Windows 10/11

Microsoft Office

Hardware & peripherals

Problem solving

Tools

Active Directory

Networking TCP/IP

M365 Fundamentals

CompTIA A+

Job description

Salary: Support Staff Pay Scale D: £25,583 - £25,989 per annum

Full Time: 37 hours per week

Working Weeks: 52 weeks

Start Date: October 2026

This role will mainly be based at Wayland Academy, Merton Rd, Watton, Thetford, IP25 6BA, however the successful candidate must be able to travel independently to multiple locations, as you may need to support or cover other schools from time to time as directed by the Central IT Team.

Working hours will normally be between 8:30 and 16:30 Monday to Friday. You may be required to work flexible hours for Ofsted inspections and out of hours activities as agreed with the school.

We have an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician at Wayland Academy to provide installation, maintenance development and administrative support for the school’s IT resources.

What You’ll Be Doing

• Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school
• Provide a professional, customer-focused support service with a focus on continual service improvement
• Ensure school asset registers are maintained, and the asset lifecycle procedure is followed
• Provide classroom support to teachers with software and hardware that supports learning
• Ensure maximum availability of all IT-provided equipment
• Liaise with third-party providers for managed equipment

About You:

The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school’s IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.

Essential:

• Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool
• Basic functional knowledge of Windows 10/11
• Basic functional knowledge of Microsoft Office products (desktop and cloud based)
• Ability to install and manage computer hardware and peripherals in an education focused environment
• Basic fault finding skills and the ability to problem solve within a technical environment

Desirable:

• Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)
• Basic knowledge of Active Directory (User accounts/Groups etc)
• Basic knowledge of Networking (TCP/IP)
• Basic knowledge of Windows based domain administration

Why Join Inspiration Trust

At Inspiration Trust, we believe in the power of education to transform lives. You’ll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you’ll receive a varied professional development programme designed to help you be the best you can be.

We offer:

• Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *
• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *
• Free parking at most sites
• Personalised CPD and development programmes
• A structured and specific induction programme.

*Terms and conditions apply. Some benefits are only available following successfully passing probation.

About Us

Wayland Academy is an oversubscribed, high-performing secondary school at the heart of Norfolk, known for its positive atmosphere and low staff turnover. In 2025, 64% of students achieved grades 9-5 in English and Mathematics, and the school achieved a Progress 8 score of +0.61 in 2024, positioning it among the highest-performing secondary schools in Norfolk and Suffolk.

At Wayland Academy, staff believe that every student is entitled to the highest-quality education, unlocking their potential for excellent grades and a future of their choice. Our curriculum vision reflects the Academy’s role in the community, promotes understanding and enrichment, and prioritises students’ reading, vocabulary, and fluency in both spoken and written language. We take both learning and pastoral care seriously, ensuring that our students leave confident, capable, and ready to thrive in the wider world.

We are part of the Inspiration Trust, twice ranked as the country’s top family of comprehensive schools for pupil progress, and strongly believe in the importance of giving the widest educational opportunities to all young people, regardless of their background. We have strong networks across the Trust, with opportunities to work with a diverse range of schools and partners. We are committed to offering excellent professional and learning opportunities for our staff, with a busy programme of continuing professional development courses delivered by some of the country’s best educational thinkers and practitioners.

The Inspiration Trust is a Multi Academy Trust, committed to delivering the very best educational experience for the young people of Norfolk and Suffolk, across 17 schools. We are ambitious for our schools and communities and want to create Britain’s highest performing federation of 3-19 schools and transform education in the East. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding.

For information on what it is like to live and work in Watton, click here. The most recent Ofsted inspection in July 2023 gave Wayland Academy an overall grade of ‘Good'. “School and Trust leaders form a strong and cohesive team which has driven, and continues to secure, school improvement.”

Safeguarding and Equal Opportunities

Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.

Closing date for applications: 12noon on Monday 31st August 2026

Interview date: Friday 18th September 2026