Multi-Site Pharmacy Operations Leader

Well Pharmacy

Greater London

On-site

GBP 60,000 - 80,000

Full time

9 days ago

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Job summary

Well Pharmacy is seeking an Area Operations Manager to oversee 15–20 pharmacies across a regional footprint from Brixham to Exeter, building high-performing teams and delivering an outstanding community pharmacy experience.

You will lead performance against KPIs and budgets while ensuring patient safety, NHS standards, and strong stakeholder relationships. You will report to the Senior/Regional Operations Manager and drive service excellence.

Qualifications

Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles).
Understanding of the pharmacy market and profession (desirable).
Strong commercial and analytical skills.
Excellent communication skills.
Effective coaching and feedback capability.
Strong planning and organisational skills with the ability to manage competing priorities.
Ability to build trusted relationships with internal and external stakeholders.
Understanding of NHS contractual requirements and GPhC/PSNI standards.

Responsibilities

Visit each pharmacy at least every two weeks, setting SMART actions to drive performance.
Support the Delivering Well strategy by aligning pharmacy activity with corporate objectives.
Drive prescription growth, service delivery and OTC sales in line with budget.
Ensure full compliance with all operational processes and procedures.
Monitor competitor activity and identify opportunities to grow market share.
Ensure teams actively promote and deliver NHS and private services.
Ensure complaints and incidents are reported, resolved or escalated appropriately.
Build and maintain strong relationships within the local healthcare community.