Multi-Site Operations Leader - Student Housing Communities

Unite Students; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays

Generous pension scheme (4%–11%)

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme (EAP)

One free volunteering day

Retail and hospitality discounts

Job summary

Unite Students in Glasgow is seeking a Cluster Operations Manager to lead day-to-day operations across multiple properties within the cluster, driving strong operational and financial performance. You will own occupancy, revenue and costs while building a high-performing team and delivering an excellent resident experience.

As a people leader, you will ensure safety, compliance and high standards, partnering with university and contractor stakeholders and contributing to a thriving student

Qualifications

• Experience in operational leadership within property, hospitality, facilities management, or another customer-focused environment.
• Experience managing teams and multi-site operations.
• Excellent communicator with ability to build relationships with colleagues, suppliers and external partners.
• Organised, solutions-focused and able to manage priorities in a fast-paced operational environment.

Responsibilities

• Lead operational performance across your cluster, overseeing multiple properties and ensuring consistent, high standards
• Take ownership of day-to-day financial performance, supporting occupancy, revenue, cost control, and overall cluster results
• Lead, develop and support teams across your cluster, creating a high-performing, engaged and collaborative environment
• Ensure properties are safe, compliant and well-maintained, maintaining strong health, safety and operational standards
• Deliver an excellent resident experience, resolving issues quickly and creating welcoming, inclusive communities
• Work closely with maintenance and operational teams to ensure buildings are presented to a high standard and issues are resolved efficiently
• Build strong relationships with university partners, suppliers and contractors to support operational success
• Act as a key escalation point for operational issues and participate in the Duty Manager rota where required
• Use data, feedback and insight to identify opportunities to improve performance, efficiency and resident satisfaction

Skills

Operational leadership

Multi-site management

Communication

People management

Job description

Unite Students in Glasgow is seeking a Cluster Operations Manager to lead day-to-day operations across multiple properties within the cluster, driving strong operational and financial performance. You will own occupancy, revenue and costs while building a high-performing team and delivering an excellent resident experience.

As a people leader, you will ensure safety, compliance and high standards, partnering with university and contractor stakeholders and contributing to a thriving student