Assistant Operations Manager, Student Housing

Unite Students; Sheffield; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Annual leave 25 days + bank holidays

Pension scheme

Life assurance

Share save

Enhanced family leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group (Unite Students brand) in Sheffield is seeking an Assistant Operations Manager to lead daily operations across the property, oversee resident services, housekeeping and frontline teams, and ensure safety and high service standards.

You’ll work closely with the Cluster Operations Manager to deliver a first‑class resident experience, build a positive, engaging team culture, and support commercial performance in a busy student accommodation setting.

Qualifications

• Experience in a customer service, hospitality, property or operational environment.
• Experience supervising or supporting teams.
• Ability to manage resident enquiries, complaints and operational issues.
• Strong organizational and problem-solving skills.
• Proactive with ability to handle multiple priorities in a busy environment.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment.
• Deliver an excellent resident experience, ensuring residents feel supported and that queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across all communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals.
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents.

Skills

Team leadership

Customer service

Operations management

Problem solving

Communication

Organizational skills

Job description

Unite Group (Unite Students brand) in Sheffield is seeking an Assistant Operations Manager to lead daily operations across the property, oversee resident services, housekeeping and frontline teams, and ensure safety and high service standards.

You’ll work closely with the Cluster Operations Manager to deliver a first‑class resident experience, build a positive, engaging team culture, and support commercial performance in a busy student accommodation setting.