Multi-Site IT Support Technician: Helpdesk & Upgrades

PRM Limited; Lisburn; On-site; GBP 21,000 - 25,000; Full time

Job summary

PRM Limited in Lisburn is seeking an IT Support Technician (IST26/02) to join a busy, multi-site operation. You will be the first touch for IT issues, troubleshoot hardware and software, and ensure services run smoothly across our distributed network.

You will process helpdesk calls, manage tickets, install and configure hardware and software, maintain Office 365 licences, and document solutions for end users.

Responsibilities

• Serving as the first point of contact for IT support within the multi-site organisation.
• Process support calls and promote use of Helpdesk.
• Prioritising and managing several open tickets and mini projects at one time
• Direct unresolved issues to the next level of support personnel.
• Supporting people whenever they encounter challenges with technical equipment and network devices.
• Knowledge sharing to enable end users to understand how and why certain issues have evolved – especially when users can help themselves or avoid repeat support requests.
• Investigating, diagnosing and solving software and hardware issues.
• Document technical knowledge in the form of notes and manuals.
• Ensure the organisation’s hardware and software is adequately maintained
• Repairing equipment and replacing parts
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Identify and suggest possible improvements on procedures.
• Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems.
• Ensure users receive introductory system training while promoting best practice.
• Assign and manage Office 365 user software licences
• Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies.
• Maintain phone system, voicemail and cordless handsets.
• Managing stocks of equipment, consumables and other supplies.
• Create and maintain ODBC Reports.
• Ensure the reliable transmission of EDI.
• To assist the IT Manger with implementing the IT strategy.
• Carry out weekly fire alarm testing throughout the premises.

Job description

PRM Limited in Lisburn is seeking an IT Support Technician (IST26/02) to join a busy, multi-site operation. You will be the first touch for IT issues, troubleshoot hardware and software, and ensure services run smoothly across our distributed network.

You will process helpdesk calls, manage tickets, install and configure hardware and software, maintain Office 365 licences, and document solutions for end users.