IT Technician: 1st/2nd Line Support & Cyber Security

MCS Group; Omagh; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Private health scheme

Group life assurance

Company uniform

Training and development opportunities

Descripción de la vacante

MCS Group is partnering with an established business in Omagh to recruit an IT Technician for a 12-month contract covering a career break. You’ll provide first and second-line support to colleagues across head office, project sites and remote locations, combining day-to-day troubleshooting with Microsoft 365 administration, hardware support and cybersecurity activities.

Reporting to the IT Manager, you will administer Exchange Online, Teams, SharePoint, OneDrive and Entra ID, manage onboarding

Formación

• Diploma-level IT qualification or higher.
• At least two years’ experience in an IT or technical support role.
• Experience supporting Microsoft 365 and Windows environments.
• Experience managing IT hardware, software and user accounts.
• Strong troubleshooting skills and an understanding of cybersecurity best practices.
• Customer-focused approach with clear communication; ability to prioritise workload.
• Valid driving licence and access to a vehicle for site travel.
• Right to work in the UK.

Responsabilidades

• Provide first and second-line IT support across Windows, Microsoft 365, hardware and business applications.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Manage onboarding/offboarding, user accounts, permissions and equipment.
• Deploy and maintain laptops, mobiles and IT equipment; track assets and licenses.
• Assist with site office setups, networking, printers and communications equipment.
• Coordinate with external IT providers and vendors for issue resolution and system improvements.
• Support endpoint security, MFA, patching, backups and recovery arrangements.
• Assist with information security compliance (ISO 27001, Cyber Essentials, GDPR).
• Maintain IT documentation and support user training and cyber awareness.

Conocimientos

IT support

Microsoft 365

Windows environments

Cyber security

Customer-focused

Communication skills

Driver’s licence

Educación

Diploma-level IT qualification or higher

Herramientas

Exchange Online

Teams

SharePoint

OneDrive

Entra ID

Azure

Intune

Descripción del empleo

MCS Group is partnering with an established business in Omagh to recruit an IT Technician for a 12-month contract covering a career break. You’ll provide first and second-line support to colleagues across head office, project sites and remote locations, combining day-to-day troubleshooting with Microsoft 365 administration, hardware support and cybersecurity activities.

Reporting to the IT Manager, you will administer Exchange Online, Teams, SharePoint, OneDrive and Entra ID, manage onboarding