Information Technology Support Supervisor

Intec Select; Maidstone; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

Intec Select is seeking an IT Support Supervisor to lead the Site Support team across Maidstone offices and sites. The role combines hands-on 3rd line work with team leadership to ensure fast, reliable IT support for multiple sites.

You will escalate complex issues in Microsoft 365, Windows, and networking, delivering upgrades, hardware refreshes and IT projects while maintaining security and compliance. UK work rights required.

Qualifications

• Leadership and coaching of a small engineering team.
• 5+ years in IT support or infrastructure with mentoring
• Strong Microsoft 365, AD and Entra ID skills
• Solid Windows troubleshooting and network knowledge
• Experience supporting multi-site users with excellent customer service

Responsibilities

• Lead and coach the Site Support team across multiple locations
• Be main escalation point for complex Microsoft 365, Windows, Azure, networking and apps
• Monitor service levels, manage incidents/problems/changes, fix root causes
• Deliver hardware refreshes, site deployments and IT projects
• Keep sites secure, support cyber security, audits, asset management and licensing

Skills

Leadership

Coaching

Customer service

Communication

Team leadership

Tools

Microsoft 365

Exchange Online

SharePoint

Teams

Intune

Active Directory

Entra ID

Windows

LAN/WAN

VPN

DNS

DHCP

VLANs

Firewalls

Job description

I’m partnered with a highly reputable business located in Maidstone who is hiring an IT Support Supervisor / IT Support Team Leader who has experience providing internal technical support to Microsoft 365 / networking and working across multiple sites/users. Our client is offering £45,000 to £50,000 + benefits (including bonus) to be based in Maidstone 5 x PW.

We're looking for a hands‑on IT professional to lead our Site Support team, making sure everyone across our offices and operational sites gets fast, reliable IT support.

Reporting to the IT Manager, you'll combine team leadership with 3rd line technical work and help deliver site upgrades, hardware refreshes and technology projects.

What you’ll do

• Lead, coach and prioritise the work of the Site Support team across multiple locations
• Be the main escalation point for complex issues across Microsoft 365, Windows, Azure, networking and business applications
• Monitor service levels, oversee incident, problem and change management, and fix recurring issues at the root
• Deliver hardware refreshes, site deployments, office moves and other IT projects
• Keep sites secure and compliant, supporting cybersecurity, audits, asset management and licensing

What you’ll bring

• Leadership & coaching experience off a small team of engineers
• 5+ years in IT support or infrastructure, including supervising or mentoring technical staff
• Strong Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), Active Directory and Entra ID skills
• Solid Windows troubleshooting and networking knowledge (LAN/WAN, Wi‑Fi, VPN, DNS, DHCP, VLANs, firewalls)
• Experience supporting multi‑site users, with excellent customer service and communication skills
• A full UK driving licence and the right to work in the UK

Nice to have:

Azure, Microsoft Defender/Conditional Access/MFA, ITIL Foundation, Microsoft certifications, or experience in construction, engineering, manufacturing or logistics.