Senior IT Support & Projects Engineer

TSR Select; Colchester; On-site; GBP 42,000 - 60,000; Full time

Job summary

TSR Select is seeking an experienced IT Support & Projects Engineer to join its Support & Projects Team in the Essex/London area. The role combines hands-on 2nd/3rd line IT support with managing significant technical projects from planning through to implementation and handover.

The ideal candidate will have strong Windows Server, AD, networking, and Microsoft 365 knowledge, with a proven ability to work independently and meet KPIs and SLAs while delivering excellent customer service.

Qualifications

• Strong 2nd/3rd line support experience across varied business IT environments.
• Proven ability to independently manage and deliver technical projects.
• Excellent customer service and communication skills.
• Ability to prioritise workloads and meet KPIs and SLAs.

Responsibilities

• 2nd/3rd Line Support: Providing technical support across a varied client base, troubleshooting complex issues and taking ownership of escalated tickets.
• Project Delivery: Managing technical projects including server migrations, Microsoft 365 migrations, infrastructure upgrades and new customer onboarding.
• Microsoft Technologies: Supporting and configuring Microsoft 365, Exchange Online, SharePoint, OneDrive, Azure, Entra ID and Intune.
• Server Management: Maintaining and troubleshooting Windows Server environments, Active Directory, DNS, DHCP and Hyper-V.
• Networking: Configuring and troubleshooting firewalls, VPNs, VLANs and wider network infrastructure.
• Security & Backup: Working with Microsoft Defender, endpoint security, backup solutions and disaster recovery.
• Customer Service: Providing excellent customer support through phone, email and ticketing systems, maintaining high first-time resolution rates.
• Technical Ownership: Taking responsibility for projects from initial requirements and planning through to implementation, testing and handover.

Job description

This is an opportunity to join an established Managed Service Provider delivering IT support and services to clients across Essex, Hertfordshire and London.

The business is looking for an experienced IT Support & Projects Engineer to join its Support & Projects Team. This is a senior, hands-on role combining 2nd/3rd line support with significant project delivery, requiring someone who can work independently and take ownership of technical issues from start to finish.

Key responsibilities will include:

• 2nd/3rd Line Support: Providing technical support across a varied client base, troubleshooting complex issues and taking ownership of escalated tickets.
• Project Delivery: Managing technical projects including server migrations, Microsoft 365 migrations, infrastructure upgrades and new customer onboarding.
• Microsoft Technologies: Supporting and configuring Microsoft 365, Exchange Online, SharePoint, OneDrive, Azure, Entra ID and Intune.
• Server Management: Maintaining and troubleshooting Windows Server environments, Active Directory, DNS, DHCP and Hyper-V.
• Networking: Configuring and troubleshooting firewalls, VPNs, VLANs and wider network infrastructure.
• Security & Backup: Working with Microsoft Defender, endpoint security, backup solutions and disaster recovery.
• Customer Service: Providing excellent customer support through phone, email and ticketing systems, maintaining high first-time resolution rates.
• Technical Ownership: Taking responsibility for projects from initial requirements and planning through to implementation, testing and handover.

What We're Looking For:

• Previous experience working in an MSP or Managed Services environment.
• Strong 2nd/3rd line support experience across a broad range of business IT environments.
• Proven experience independently managing and delivering technical projects, particularly server and Microsoft 365 migrations.
• Strong knowledge of Windows Server, Active Directory, networking and Microsoft 365.
• Experience with Microsoft Azure, Entra ID, Intune and modern workplace technologies.
• The ability to troubleshoot complex technical issues independently and make confident technical decisions.
• Experience managing workloads, prioritising tickets and working to KPIs and SLAs.
• Excellent communication skills and a strong customer-focused approach.
• The ability to balance day-to-day support with project delivery.
• A full UK driving licence and access to your own vehicle.