Multi-Site IT Support Leader - Scale & Service Excellence

Sanderson King; Greater London; On-site; GBP 72,000 - 88,000; Full time

Job summary

Sanderson King is supporting a high-growth PE-backed consumer business in London with an expanding multi-site footprint. We are seeking a Head of IT Support to lead and develop the technology support function across the estate, ensuring reliable, secure and well-supported operations to underpin growth.

Reporting to the CTO, you will own day-to-day IT support, build scalable processes, manage vendors, and recruit future team members as sites open and relocations occur.

Qualifications

• Experience leading IT support within a multi-site environment.
• Strong understanding of infrastructure, networks, devices and end-user technology.
• Experience working with third-party suppliers and managed service providers.
• Excellent stakeholder management and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting fast-paced operational businesses.
• A proactive, pragmatic and customer-focused approach.
• Ability to balance strategic improvement with day-to-day operational delivery.

Responsibilities

• Lead the IT support function across head office and multiple operational sites.
• Manage end-user support, service desk activity and issue resolution.
• Build scalable support processes, documentation and service standards.
• Support new site openings, relocations and technology rollouts.
• Manage hardware, devices, networks and user provisioning.
• Act as the primary point of contact for IT support vendors and MSPs.
• Improve system reliability, security and business continuity.
• Monitor service performance and implement continuous improvements.
• Support technology projects and wider business transformation initiatives.
• Recruit, develop and lead future IT support team members as the business grows.

Skills

IT leadership

Multi-site IT

Vendor management

Stakeholder management

Troubleshooting

Operational delivery

Strategic improvement

Tools

Power BI

Job description

Sanderson King is supporting a high-growth PE-backed consumer business in London with an expanding multi-site footprint. We are seeking a Head of IT Support to lead and develop the technology support function across the estate, ensuring reliable, secure and well-supported operations to underpin growth.

Reporting to the CTO, you will own day-to-day IT support, build scalable processes, manage vendors, and recruit future team members as sites open and relocations occur.