IT Service Delivery Lead - Multi-Site Education Tech

LSEC; Orpington; On-site; GBP 42,000 - 60,000; Full time

Job summary

London South East Academies Trust is seeking an IT Service Delivery Lead to coordinate the operational delivery of IT services across multiple school sites. You will build strong relationships with Headteachers, School Business Managers and senior leaders while ensuring services meet agreed standards and support the Trust's digital ambitions.

In this role, you will lead supplier performance, drive service improvements, and act as the primary escalation point for operational issues, delivering

Qualifications

• Experience delivering IT services across multiple sites.
• Strong relationship management and stakeholder engagement.
• Excellent organisation and customer-focused mindset.

Responsibilities

• Lead the operational delivery of IT services across Trust schools.
• Manage suppliers and ensure contractual performance is achieved.
• Drive continuous improvement through reporting and performance analysis.
• Support technology rollouts, cyber resilience and operational governance.
• Work collaboratively with stakeholders to ensure outstanding service outcomes.

Job description

London South East Academies Trust is seeking an IT Service Delivery Lead to coordinate the operational delivery of IT services across multiple school sites. You will build strong relationships with Headteachers, School Business Managers and senior leaders while ensuring services meet agreed standards and support the Trust's digital ambitions.

In this role, you will lead supplier performance, drive service improvements, and act as the primary escalation point for operational issues, delivering