Head of IT Support

Sanderson King; Greater London; On-site; GBP 72,000 - 88,000; Full time

Job summary

Sanderson King is supporting a high-growth PE-backed consumer business in London with an expanding multi-site footprint. We are seeking a Head of IT Support to lead and develop the technology support function across the estate, ensuring reliable, secure and well-supported operations to underpin growth.

Reporting to the CTO, you will own day-to-day IT support, build scalable processes, manage vendors, and recruit future team members as sites open and relocations occur.

Qualifications

• Experience leading IT support within a multi-site environment.
• Strong understanding of infrastructure, networks, devices and end-user technology.
• Experience working with third-party suppliers and managed service providers.
• Excellent stakeholder management and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting fast-paced operational businesses.
• A proactive, pragmatic and customer-focused approach.
• Ability to balance strategic improvement with day-to-day operational delivery.

Responsibilities

• Lead the IT support function across head office and multiple operational sites.
• Manage end-user support, service desk activity and issue resolution.
• Build scalable support processes, documentation and service standards.
• Support new site openings, relocations and technology rollouts.
• Manage hardware, devices, networks and user provisioning.
• Act as the primary point of contact for IT support vendors and MSPs.
• Improve system reliability, security and business continuity.
• Monitor service performance and implement continuous improvements.
• Support technology projects and wider business transformation initiatives.
• Recruit, develop and lead future IT support team members as the business grows.

Skills

IT leadership

Multi-site IT

Vendor management

Stakeholder management

Troubleshooting

Operational delivery

Strategic improvement

Tools

Power BI

Job description

High-Growth, PE-Backed Multi-Site Consumer Business

London | Up to £80,000

The Opportunity

We are supporting a high-growth, private equity-backed consumer business with an expanding multi-site footprint across the UK.

The business has built a strong reputation for customer experience and operational excellence and is now entering an exciting phase of growth. As the estate continues to expand, technology is becoming increasingly critical to the success of both customers and colleagues.

To support this next stage, we are seeking a Head of IT Support to lead and develop the technology support function across the business.

This is a fantastic opportunity for someone who enjoys building structure, improving service levels and creating scalable support processes within a fast-paced, growing environment.

The Role

Reporting into the CTO, you will take ownership of all day-to-day IT support operations across multiple locations.

You will ensure that technology is reliable, secure and well-supported whilst helping to build the foundations required to support future growth.

Key responsibilities include:

• Leading the IT support function across head office and multiple operational sites
• Managing end-user support, service desk activity and issue resolution
• Building scalable support processes, documentation and service standards
• Supporting new site openings, relocations and technology rollouts
• Managing hardware, devices, networks and user provisioning
• Acting as the primary point of contact for IT support vendors and managed service providers
• Improving system reliability, security and business continuity
• Monitoring service performance and implementing continuous improvements
• Supporting technology projects and wider business transformation initiatives
• Recruiting, developing and leading future IT support team members as the business grows

What We're Looking For

We are looking for a hands‑on technology leader who enjoys solving problems and delivering excellent service.

You will likely bring:

• Experience leading IT support within a multi‑site environment
• Strong understanding of infrastructure, networks, devices and end‑user technology
• Experience working with third‑party suppliers and managed service providers
• Excellent stakeholder management and communication skills
• Strong troubleshooting and problem‑solving abilities
• Experience supporting fast‑paced operational businesses
• A proactive, pragmatic and customer‑focused approach
• Ability to balance strategic improvement with day‑to‑day operational delivery

Nice to have:

• Cyber Security Experience / Incident response
• Familiarity with cloud‑based SaaS platforms and API-connected systems
• Basic data literacy and familiarity with reporting tools such as Power BI

Backgrounds from the following sectors would be particularly relevant:

• Multi‑site retail
• Hospitality
• Operationally intensive businesses

Why Join?

• Join a high-growth, PE-backed business at a pivotal stage of its journey
• Genuine opportunity to shape and build the IT support function
• Work closely with senior leadership and influence technology strategy
• Support a growing national estate with exciting expansion plans
• Fast‑paced environment where your impact will be highly visible