Multi-Site IT Support Engineer (1st/2nd Line)

Hunter Selection Limited; Gloucestershire Science & Technology Park; On-site; GBP 27,000 - 31,000; Full time

Job summary

Hunter Selection Limited in Brockworth, Gloucestershire is seeking an IT Support Engineer to join a busy multi-site IT team. This on-site role provides 1st and 2nd line support across hardware, software, and networks, with occasional travel to other sites.

You’ll support wired and wireless networks, VPNs, MS Teams telephony, and end-user devices, delivering a responsive IT service and excellent customer care while balancing priorities in a collaborative service desk environment.

Qualifications

• Experience in IT support, service desk or IT engineer role.
• Strong troubleshooting skills across hardware, software, and networking.
• Excellent communication and customer service skills.
• Ability to manage priorities and work effectively under pressure.
• A proactive attitude and willingness to learn.

Responsibilities

• Provide 1st and 2nd line support across multiple sites.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Support wired and wireless networks, VPNs, and mobile technologies.
• Assist with Microsoft Teams telephony and mobile phone systems.
• Carry out basic network administration, including VLAN and wireless configuration.
• Deliver excellent customer service and ensure tickets are resolved efficiently.

Skills

IT support

Service desk

Networking

Troubleshooting

Customer service

Tools

VPNs

Microsoft Teams

VLAN

Job description

Hunter Selection Limited in Brockworth, Gloucestershire is seeking an IT Support Engineer to join a busy multi-site IT team. This on-site role provides 1st and 2nd line support across hardware, software, and networks, with occasional travel to other sites.

You’ll support wired and wireless networks, VPNs, MS Teams telephony, and end-user devices, delivering a responsive IT service and excellent customer care while balancing priorities in a collaborative service desk environment.