Multi-Site Grocery Operations Manager (HOP)

Deliveroo PLC; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Free Deliveroo Plus

Team lunches

25 days annual leave plus bank

On-site gym

Healthcare cover

Job summary

Deliveroo is seeking a Multi-Site Manager to drive performance across a cluster of HOP sites in London. You will lead teams, manage KPIs and P&L, optimise stock, and ensure safe, compliant operations while delivering excellent customer satisfaction.

You’ll recruit, train and develop staff, use data (Looker) to inform decisions and maximise GMV. Travel between sites and weekend shifts required. An exciting growth path at Deliveroo awaits.

Qualifications

• Minimum 3–4 years of grocery experience.
• Proven ability to manage P&L and KPIs.
• Strong project management capabilities.
• Commercial acumen to grow Order Volume & GMV.
• Great knowledge of food safety and health standards.
• Experience leading a team, including recruiting and developing members.
• Excellent communication skills, both verbal and written.
• Highly organised with attention to detail; data-driven decisions.

Responsibilities

• Drive performance across your cluster of HOP sites.
• Maximise customer satisfaction and minimise wastage.
• Lead and coach site teams, including HR/ER cases.
• Recruit and onboard HOP team members within your remit.
• Develop, train and motivate employees to meet targets.
• Meet KPI targets and continuously improve operations.
• Ensure compliance with SOPs and health and safety standards.
• Manage labour targets and timekeeping; approve holidays.
• Monitor and act on customer feedback to improve experience.
• Collaborate with counterparts to improve overall performance.

Skills

Grocery experience

P&L management

KPI management

Project management

Commercial acumen

Team leadership

Communication

Attention to detail

Data-driven

Travel willingness

Looker experience

Tools

Looker

Job description

Deliveroo is seeking a Multi-Site Manager to drive performance across a cluster of HOP sites in London. You will lead teams, manage KPIs and P&L, optimise stock, and ensure safe, compliant operations while delivering excellent customer satisfaction.

You’ll recruit, train and develop staff, use data (Looker) to inform decisions and maximise GMV. Travel between sites and weekend shifts required. An exciting growth path at Deliveroo awaits.