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Deliveroo Plc; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Free Deliveroo Plus

Team lunches

25 days annual leave plus bank

On-site gym

Healthcare cover

Job summary

Deliveroo is seeking a Multi-Site Manager to drive performance across a cluster of HOP sites in London. You will lead teams, manage KPIs and P&L, optimise stock, and ensure safe, compliant operations while delivering excellent customer satisfaction.

You’ll recruit, train and develop staff, use data (Looker) to inform decisions and maximise GMV. Travel between sites and weekend shifts required. An exciting growth path at Deliveroo awaits.

Qualifications

• Minimum 3–4 years of grocery experience.
• Proven ability to manage P&L and KPIs.
• Strong project management capabilities.
• Commercial acumen to grow Order Volume & GMV.
• Great knowledge of food safety and health standards.
• Experience leading a team, including recruiting and developing members.
• Excellent communication skills, both verbal and written.
• Highly organised with attention to detail; data-driven decisions.

Responsibilities

• Drive performance across your cluster of HOP sites.
• Maximise customer satisfaction and minimise wastage.
• Lead and coach site teams, including HR/ER cases.
• Recruit and onboard HOP team members within your remit.
• Develop, train and motivate employees to meet targets.
• Meet KPI targets and continuously improve operations.
• Ensure compliance with SOPs and health and safety standards.
• Manage labour targets and timekeeping; approve holidays.
• Monitor and act on customer feedback to improve experience.
• Collaborate with counterparts to improve overall performance.

Skills

Grocery experience

P&L management

KPI management

Project management

Commercial acumen

Team leadership

Communication

Attention to detail

Data-driven

Travel willingness

Looker experience

Tools

Looker

Job description

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries.

We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!

The Role

The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.

The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.

What You’ll be Doing

Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site).

Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!

Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.

Recruit and onboard HOP team members within your respective remit.

Develop, train and motivate all employees to achieve ambitious targets

Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve.

Minimise wastage within your respective sites by supervising regular stock counts, inventory management and supervising stock rotation.

Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.

Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.

Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines.

Complete high quality schedules for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way.

Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.

Host and participate in relevant meetings.

Monitor customer feedback seeking opportunities to improve the customer experience.

Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g.neighbours, landlords, contractors.

Liaise with your various counterparts across the business to improve overall operational performance.

Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives

Requirements

Minimum of 3-4 years of grocery experience

A good understanding and track record in managing and influencing the P&L and KPIs performance of your business

Capability and track record for project management

Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)

Great knowledge of food safety and health and safety compliance requirements

Previous experience in leading a team, including recruiting, training, and developing team members

Can demonstrate excellent communication skills, both verbally and written

Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges

Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)

‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies

Right to work in the UK

Ability and willingness to travel between multiple locations on a regular basis, including overnight stays

Able to comply to company working expectations (e.g. weekend and late night working)

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions