Global Ops Planning & Insights Analyst

Deliveroo; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Deliveroo is seeking an Ops Planning & Insights Associate in London. You will be at the heart of Operational Planning for our global Site Operations, leveraging data and analytics to shape strategy across labour management, cost efficiency, and operational effectiveness.

You will partner with Finance, Site Ops, Legal, Commercial, and other teams to drive planning, reporting, and budgeting, while maintaining dashboards and SOPs.

Qualifications

• Min. 2 years of experience in analytical or strategy role.
• Strong quantitative skills and proficiency in Excel and/or Google Sheets.
• Excellent stakeholder management and communication skills.
• London-based with a minimum of 3 days in the office.

Responsibilities

• Support operational strategy with data analysis, modelling, and insight generation across all Site Operations markets (dark kitchens, dark stores, and other formats).
• Support labour management initiatives by optimising workforce planning, productivity tracking, and labour-to-sales efficiency.
• Monitor and report key operational cost lines, driving performance management and accountability across the global network.
• Maintain dashboards and reports that make performance transparent, scalable, and actionable.
• Act as point of contact to operations teams for queries related to labour.
• Provide ad-hoc analysis and recommendations to stakeholders to support key decisions, trade-offs, and investment priorities.
• Document and maintain the SOPs that underpin Operational Planning's processes.
• Help drive a culture of data-driven decision-making, continuously improving the accuracy, accessibility, and impact of Site Operations data.

Skills

Analytical

Excel/Sheets

Stakeholder mgmt

Attention to detail

Structured problem solving

Cross-functional

Job description

Deliveroo is seeking an Ops Planning & Insights Associate in London. You will be at the heart of Operational Planning for our global Site Operations, leveraging data and analytics to shape strategy across labour management, cost efficiency, and operational effectiveness.

You will partner with Finance, Site Ops, Legal, Commercial, and other teams to drive planning, reporting, and budgeting, while maintaining dashboards and SOPs.