Multi-Site Grocery Ops Manager — Lead KPI-Driven Growth

Deliveroo PLC; London Borough of Islington; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Family support

Relocation assistance

Job summary

Deliveroo is hiring a Multi-Site Manager for Deliveroo HOP to optimise operations across multiple grocery sites in London and beyond. You will drive KPI performance, manage P&L, recruit and develop teams, and uphold safety and compliance standards.

Join a fast-growing food-tech company and lead diverse teams across sites, using data to inform decisions and deliver top-tier customer experiences. This role requires travel between locations and a flexible schedule, including weekends and late

Qualifications

• Minimum of 3-4 years of grocery experience.
• Understand and influence the P&L and KPIs performance of your business.
• Capability and track record for project management.
• Commercial acumen with ability to identify opportunities to grow Order Volume & GMV.
• Great knowledge of food safety and health and safety compliance requirements.
• Previous experience in leading a team, including recruiting, training, and developing team members.
• Excellent communication skills, both verbally and written.
• Highly organised individual with exceptional attention to detail who can apply project management skills to tackle challenges.
• Tech-savvy and comfortable with numbers; Looker experience preferred.
• Can do, never give up attitude and desire to grow with the company.
• Right to work in the UK.
• Ability and willingness to travel between multiple locations, including overnight stays.
• Able to comply with company working expectations (weekends and late nights).

Responsibilities

• Plan your work week effectively, splitting time between sites while ensuring compliance with company expectations.
• Lead through your teams, collaborating with Assistant Managers across sites to achieve objectives.
• Act as a People Manager, managing HR/ER cases and supporting staff throughout their lifecycle.
• Recruit and onboard HOP team members within your remit.
• Develop, train and motivate all employees to hit ambitious targets.
• Meet KPI targets across sites and continuously seek improvements.
• Minimise wastage through regular stock counts, inventory management and stock rotation.
• Ensure SOP compliance through coaching and leadership.
• Uphold high standards in merchandising, space management, and site cleanliness.
• Ensure Health & Safety and Due Diligence measures are followed; action recalls as needed.
• Create schedules that meet labour targets and timekeeping requirements.
• Conduct Health & Safety checks and internal audits for compliance.
• Host and participate in relevant meetings.
• Monitor customer feedback to improve the customer experience.
• Maintain good relations with external partners; liaise with counterparts to improve operations.
• Lead projects and activities to improve the operating model and company objectives.

Skills

Grocery operations

P&L management

KPI management

Project management

Data analysis

Communication skills

Tools

Looker

Job description

Deliveroo is hiring a Multi-Site Manager for Deliveroo HOP to optimise operations across multiple grocery sites in London and beyond. You will drive KPI performance, manage P&L, recruit and develop teams, and uphold safety and compliance standards.

Join a fast-growing food-tech company and lead diverse teams across sites, using data to inform decisions and deliver top-tier customer experiences. This role requires travel between locations and a flexible schedule, including weekends and late