Multi-Site Customer Experience & Training Leader

W Talent; East Midlands; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Death in service benefit

Access to private healthcare

Comprehensive wellbeing programme

Career growth opportunities

Job summary

A leading recruitment agency is seeking a Training and Customer Excellence Manager to oversee training operations and ensure outstanding delegate experiences across multiple locations. The role requires strong leadership in customer support, excellent communication skills, and a passion for service excellence. The ideal candidate should have experience in managing teams and improving customer satisfaction. This position offers competitive salary and benefits.

Qualifications

• Demonstrable experience in customer service or operations management.
• Proven ability to lead remote or multi-site teams effectively.
• Strong analytical capability with the confidence to interpret data.

Responsibilities

• Lead, coach, and develop a high-performing customer support and training team.
• Oversee end-to-end delegate experience from enquiry to feedback.
• Manage customer concerns and enquiries promptly and constructively.

Skills

Customer service management

Team leadership

Analytical capability

Excellent communication skills

Operations management

Tools

CRM systems

Job description

A leading recruitment agency is seeking a Training and Customer Excellence Manager to oversee training operations and ensure outstanding delegate experiences across multiple locations. The role requires strong leadership in customer support, excellent communication skills, and a passion for service excellence. The ideal candidate should have experience in managing teams and improving customer satisfaction. This position offers competitive salary and benefits.