Customer Experience Training Lead

Stericycle; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading environmental services company in Manchester is seeking a Trainer for their Customer Experience department. This role involves creating and delivering training programs, onboarding new members, and assessing training effectiveness. Candidates should have a minimum of 3 years’ experience in a Trainer role, strong communication skills, and preferably Salesforce experience. This position aims to improve customer service levels in line with company objectives.

Qualifications

• Minimum 3 years’ experience in a Trainer role.
• Demonstrate effective time management with prioritization skills.
• Experience creating content for diverse audiences.

Responsibilities

• Delivery of company Induction program to new team members.
• Create training programmes for new and existing employees.
• Maintain up to date training documents aligned with process changes.

Skills

Excellent interpersonal and communication skills

Excellent verbal and written communication skills

Knowledge of various teaching methods

Customer focused commercial awareness

Salesforce experience

Job description

A leading environmental services company in Manchester is seeking a Trainer for their Customer Experience department. This role involves creating and delivering training programs, onboarding new members, and assessing training effectiveness. Candidates should have a minimum of 3 years’ experience in a Trainer role, strong communication skills, and preferably Salesforce experience. This position aims to improve customer service levels in line with company objectives.