Multi-Site CX Manager — Strategy & Insights

Nuffield Health; Baildon; On-site; GBP 33,840 - 41,360; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

A leading healthcare charity in the UK is seeking a Customer Experience Manager to define the customer experience strategy. The role involves setting standards for customer experience, collecting feedback, and working with stakeholders to enhance service quality. The successful candidate will need strong collaborative skills, a relevant honours degree, and experience in customer journey design. An attractive benefits package and a supportive work environment are offered.

Qualifications

• Honours degree or equivalent knowledge acquisition.
• Demonstrable skills in Customer experience and Customer Journey design.
• Good understanding of customer experience trends and segmentation.

Responsibilities

• Set standards for customer experience across the customer journey.
• Ensure customer feedback and insights are collected and presented.
• Set measurement framework for customer experience indicators.
• Liaise with stakeholders for key performance outcomes.

Skills

Collaborative work

Verbal communication

Written communication

Customer journey design

Understanding customer expectations

Education

Honours degree or equivalent experience

Job description

A leading healthcare charity in the UK is seeking a Customer Experience Manager to define the customer experience strategy. The role involves setting standards for customer experience, collecting feedback, and working with stakeholders to enhance service quality. The successful candidate will need strong collaborative skills, a relevant honours degree, and experience in customer journey design. An attractive benefits package and a supportive work environment are offered.