General Manager (Multi-Site) - Luton

Compass Group UK; Luton; On-site; GBP 41,000 - 50,000; Full time

Job summary

Compass Group UK&I is seeking an experienced General Catering Manager to lead a newly mobilising multi-site contract in Luton. You will shape standards, develop capable site teams, and establish a culture of service, collaboration, and continuous improvement from day one.

As senior catering leader across multiple outlets, you will build strong client relationships, manage budgets and KPIs, coach managers, and drive operational excellence with a hands-on, visible leadership style in a fast-paced

Qualifications

• Significant experience managing catering operations across multiple sites.
• Proven change management experience.
• A strong catering background with excellent foodservice knowledge and operational expertise.
• Demonstrable experience leading large and diverse teams.
• Strong client relationship and stakeholder management skills.
• Experience improving operational performance through coaching, training, and team development.
• Commercially astute with a solid understanding of budgets, KPIs, and financial controls.
• The ability to remain calm, resilient, and solutions-focused in a dynamic environment.
• Exceptional communication and leadership skills with a hands-on approach.

Responsibilities

• Leading the change management and ongoing management of a multi-site catering operation.
• Driving excellence in food quality, customer experience, health & safety, and financial performance.
• Building strong relationships with client stakeholders and becoming a trusted operational partner.
• Coaching, developing and supporting managers and frontline teams to achieve their full potential.
• Implementing consistent standards, processes, training programmes, and ways of working across all locations.
• Monitoring performance and identifying opportunities to improve service delivery, engagement, and operational efficiency.
• Managing budgets, labour costs, purchasing, and commercial performance across the contract.
• Creating a positive, customer-focused culture where colleagues feel supported, engaged, and motivated to succeed.

Skills

Multi-site management

Change management

Catering operations

Team leadership

Stakeholder mgmt

Coaching & development

Budgets & KPIs

Communication skills

Job description

General Catering Manager (Multi-Site)

Location: Luton
Salary:up to £45,000 per annum, depending on experience
Contract: 40 hours, 7 day operation

We're looking for an experienced and ambitious General Catering Manager to lead a newly mobilising multi-site catering contract in Luton. This is an exciting opportunity for a proven catering professional who thrives in fast-paced environments, enjoys building high-performing teams, and is passionate about delivering exceptional food and service experiences.

As the senior catering leader across multiple outlets, you'll play a key role in establishing operational excellence from day one. You'll work closely with both client stakeholders and site teams, embedding best practice, developing capability, and creating a culture built on service, collaboration, and continuous improvement.

This role will suit someone who enjoys being highly visible within an operation, is comfortable leading through change, and has a genuine talent for coaching, mentoring and developing others.

What You'll Be Doing

• Leading the change management and ongoing management of a multi-site catering operation.
• Driving excellence in food quality, customer experience, health & safety, and financial performance.
• Building strong relationships with client stakeholders and becoming a trusted operational partner.
• Coaching, developing and supporting managers and frontline teams to achieve their full potential.
• Implementing consistent standards, processes, training programmes, and ways of working across all locations.
• Monitoring performance and identifying opportunities to improve service delivery, engagement, and operational efficiency.
• Managing budgets, labour costs, purchasing, and commercial performance across the contract.
• Creating a positive, customer-focused culture where colleagues feel supported, engaged, and motivated to succeed.

What We're Looking For

• Significant experience managing catering operations across multiple sites.
• Proven change management experience.
• A strong catering background with excellent foodservice knowledge and operational expertise.
• Demonstrable experience leading large and diverse teams.
• Strong client relationship and stakeholder management skills.
• Experience improving operational performance through coaching, training, and team development.
• Commercially astute with a solid understanding of budgets, KPIs, and financial controls.
• The ability to remain calm, resilient, and solutions-focused in a dynamic environment.
• Exceptional communication and leadership skills with a hands-on approach.

Why Join Us?

This is an opportunity to make a genuine impact on a developing contract and leave your mark from the very beginning. You'll have the autonomy to shape standards, develop teams, strengthen client relationships, and build an operation known for outstanding food, service, and performance.

If you're an experienced multi-site catering leader who enjoys leading through change, developing people, and delivering results, we'd love to hear from you.

Job Reference: com/0209/45364001/52830880/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!