Multi-Property Channel & Revenue Manager

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Service Charge

Holiday allowance up to 25 days

Free meals on duty

50% discount at Doyle Collection

Discounted hotel rates

Training for personal development

Cycle to work scheme

Life Insurance and Company Pension

Uniform and dry cleaning

Volunteer day

Employee Assistance Programme

Incentives and rewards

Staff parties

Refer a Friend bonus

Job summary

The Channel and Distribution Manager at The Doyle Collection oversees the distribution of inventory across The Marylebone, The Bloomsbury and The Kensington to maximise hotel rooms revenue. You will manage direct and indirect channels, align strategies with Commercial and Revenue teams, and safeguard rate parity across all platforms.

This role requires strong knowledge of distribution channels, analytics, and system connectivity, with a focus on optimising performance and direct booking share

Qualifications

• 2+ years' experience in hotel distribution, revenue management, e-commerce, reservations, or commercial operations.
• Strong knowledge of hotel distribution channels, channel strategy, and channel profitability.
• Commercial acumen with the ability to align distribution strategy to business objectives.
• Strong analytical and problem-solving skills with the ability to interpret data and identify revenue opportunities.
• Proficiency in PMS, Channel Manager, OTA extranets, and distribution systems.
• Strong project management and organisational skills with the ability to manage multiple priorities.

Responsibilities

• Proactively manage hotel inventory and distribution channels to maximise rooms revenue across all properties, including direct and indirect channels, Brand.com, OTA and GDS platforms.
• Work closely with the Commercial and Revenue teams to ensure pricing, restrictions and selling strategies are aligned across all channels and market segments.
• Review and optimise channel mix across all platforms by analysing channel contribution, profitability, acquisition costs, booking trends and Net RevPAR.
• Monitor channel performance, booking pace, market demand and competitor activity to identify opportunities to maximise revenue and market share.
• Maintain awareness of market trends, citywide demand and key events, adapting channel strategies to maximise performance and commercial results.
• Work with OTA, GDS and distribution partners to maximise visibility, production and commercial opportunities whilst supporting direct business objectives.
• Partner with Marketing to enhance website and booking engine performance, grow direct booking share and deliver commercially focused campaigns that increase direct revenue, improve acquisition efficiency and maximise profitability.
• Monitor and optimise metasearch performance, including Google Hotel Ads and other relevant platforms, maintaining parity, price competitiveness and channel accuracy.
• Collaborate with the Digital Marketing team and external partners to optimise hotel visibility across emerging search and discovery channels.
• Ensure rate parity, inventory accuracy and availability are maintained across all booking platforms.
• Oversee rate loading, channel connectivity and system integrity to ensure accurate distribution and minimise booking errors.
• Own the management, optimisation and development of distribution systems and connectivity platforms.
• Conduct regular audits of rates, restrictions, availability, content and connectivity across all channels.
• Develop regular channel performance reporting, providing insight into production, profitability, market share, booking behaviour and future opportunities.
• Review and develop distribution standards, operating procedures and policies in conjunction with the Director of Revenue and Revenue Managers.
• Ensure all product knowledge, promotions, agreements and channel information are maintained and communicated across relevant teams.
• Work closely with Revenue, Sales, Reservations, Marketing and Operations teams to ensure channel strategies support overall commercial objectives.
• Assist with booking or channel-related guest issues where required.
• Comply with all company policies and procedures and respect the confidentiality of all guests, employee and business information.

Skills

Hotel distribution

Revenue management

Channel strategy

Data analysis

PMS & distribution systems

Project management

Tools

PMS

Channel Manager

OTA extranets

Distribution systems

Job description

The Channel and Distribution Manager at The Doyle Collection oversees the distribution of inventory across The Marylebone, The Bloomsbury and The Kensington to maximise hotel rooms revenue. You will manage direct and indirect channels, align strategies with Commercial and Revenue teams, and safeguard rate parity across all platforms.

This role requires strong knowledge of distribution channels, analytics, and system connectivity, with a focus on optimising performance and direct booking share