Meetings and Events Coordinator

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Service Charge on top of base salary

Holiday allowance up to 25 days

Free meals on duty

50% staff dining discount

Discounted hotel rates

Training and personal development

Cycle to work scheme

Company Pension

Complimentary dry cleaning

Volunteer day per year

Employee Assistance Programme

Job summary

The Doyle Collection is seeking a Meetings & Events Sales Coordinator to support the M&E Sales teams across The Marylebone, The Bloomsbury and The Kensington in London. You will coordinate enquiries, manage sales administration and systems, and support business development while ensuring seamless communication between clients, the sales team and hotel operations.

You will help maximise revenue opportunities, deliver outstanding customer service, and oversee the day-to-day operation of the M&E

Qualifications

• Experience coordinating M&E enquiries and events.
• Knowledge of CRM and event management systems.
• Ability to work across multiple hotels and teams.
• Understanding of GDPR compliance.

Responsibilities

• Coordinate and distribute M&E enquiries across three hotels.
• Support lead generation and business development.
• Manage the M&E RFP process and third-party platforms (CVENT, Venue Directory).
• Schedule site inspections and trade shows.
• Maintain records in Opera Sales & Catering and reservation systems, GDPR compliant.
• Produce daily function sheets and event information for departments.
• Monitor enquiry response times and ensure service levels.
• Conduct post-event follow-up for feedback and guest satisfaction.
• Maintain M&E collateral and SOPs across the department.
• Assist with admin, training coordination, holidays and filing.
• Handle client brochure requests and office communications.
• Develop product knowledge of all three hotels.
• Support departmental projects as directed by the Director of Sales.

Skills

Customer service

Communication

Organisational skills

GDPR compliance

Sales administration

Site inspections coordination

Tools

Opera Sales & Catering

CVENT

Venue Directory

Job description

Reporting to the Director of Sales, London, the Meetings & Events Sales Coordinator will play a pivotal role in supporting the Meetings & Events Sales team across The Marylebone, The Bloomsbury and The Kensington. This role is responsible for coordinating enquiries, managing sales administration and systems, supporting business development initiatives, and ensuring seamless communication between clients, the sales team, and hotel operations. The successful candidate will help maximise revenue opportunities, deliver exceptional customer service, and ensure the smooth day-to-day operation of the M&E Sales function across the London hotels.

Role responsibilities:

• Coordinate and distribute incoming Meetings & Events (M&E) enquiries to maximise sales opportunities across three luxury hotels.
• Support the M&E Sales team with lead generation, business development, and identifying new sales opportunities.
• Manage the Meetings RFP process and third-party booking platforms, including CVENT and Venue Directory.
• Schedule and coordinate site inspections, familiarisation trips, trade shows, sales missions, and industry events.
• Maintain accurate records and updates within Opera Sales & Catering and reservation systems, ensuring GDPR compliance.
• Produce and distribute daily function sheets and event information to relevant departments in a timely manner.
• Monitor enquiry response times, ensuring excellent customer service and client communication within agreed deadlines.
• Conduct post-event follow-up with clients, gathering feedback and resolving issues promptly to enhance guest satisfaction.
• Maintain M&E sales collateral, marketing materials, SOPs, and quality standards across the department.
• Support team administration, including training coordination, holiday and absence tracking, and maintaining filing systems.
• Fulfil client brochure requests and manage office communications efficiently.
• Develop and maintain strong product knowledge of all three hotels and their competitive market.
• Assist with departmental projects and initiatives as directed by the Director of Sales.

The Perks of working for The Doyle Collection:

• Service Charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company Pension
• Complimentary dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.