Multi-Modal Freight Supervisor — Lead Air, Ocean & Road Ops

WR Logistics; Colnbrook; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Career progression

Mon-Fri working hours

Job summary

WR Logistics in Colnbrook, Berkshire, is seeking a hands-on Multi-Modal Freight Supervisor to oversee a busy freight forwarding operation. You will manage daily multi-modal shipments, lead a team of freight coordinators, and ensure customer requirements are met with accuracy and timeliness.

The role offers a clear path for progression within a growing business, with Monday to Friday hours and a competitive salary up to £40,000 depending on experience.

Qualifications

• Experience in a freight forwarding supervisory or senior operational role.
• Knowledge of air, ocean and road freight operations.
• Understanding of import/export procedures.
• Knowledge of customs processes and freight documentation.
• Leadership and people management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Commercial awareness to improve profitability and service.
• Excellent communication and customer service.
• Proficiency in Microsoft Office and freight forwarding systems.

Responsibilities

• Supervise the daily operations of the multi-modal freight department, ensuring shipments are processed accurately and on time.
• Lead, support, and motivate a team of freight coordinators, providing training and ongoing development where required.
• Manage the end-to-end movement of air, ocean, and road freight shipments, ensuring customer requirements are met.
• Monitor operational performance, identifying opportunities to improve efficiency and service levels.
• Ensure all import and export documentation is completed accurately and in line with customer and regulatory requirements.
• Build and maintain strong relationships with customers, airlines, shipping lines, hauliers, overseas agents, and suppliers.
• Support the resolution of operational issues, delays, and customer queries in a professional and timely manner.
• Ensure compliance with customs procedures, HMRC regulations, and company policies.
• Monitor departmental KPIs and contribute towards achieving operational and financial targets.
• Assist with workload planning and resource allocation to ensure the department operates efficiently.
• Support senior management with reporting, operational improvements, and process development.
• Promote a positive team culture focused on customer service, accountability, and continuous improvement.

Skills

People management

Air/Ocean/Road freight

Import/Export procedures

Customs processes

Organisation

Commercial awareness

Communication

MS Office / Freight systems

Tools

CargoWise

Sequoia

Job description

WR Logistics in Colnbrook, Berkshire, is seeking a hands-on Multi-Modal Freight Supervisor to oversee a busy freight forwarding operation. You will manage daily multi-modal shipments, lead a team of freight coordinators, and ensure customer requirements are met with accuracy and timeliness.

The role offers a clear path for progression within a growing business, with Monday to Friday hours and a competitive salary up to £40,000 depending on experience.