Freight Supervisor

WR Logistics; Colnbrook; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Career progression

Mon-Fri working hours

Job summary

WR Logistics in Colnbrook, Berkshire, is seeking a hands-on Multi-Modal Freight Supervisor to oversee a busy freight forwarding operation. You will manage daily multi-modal shipments, lead a team of freight coordinators, and ensure customer requirements are met with accuracy and timeliness.

The role offers a clear path for progression within a growing business, with Monday to Friday hours and a competitive salary up to £40,000 depending on experience.

Qualifications

• Experience in a freight forwarding supervisory or senior operational role.
• Knowledge of air, ocean and road freight operations.
• Understanding of import/export procedures.
• Knowledge of customs processes and freight documentation.
• Leadership and people management skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Commercial awareness to improve profitability and service.
• Excellent communication and customer service.
• Proficiency in Microsoft Office and freight forwarding systems.

Responsibilities

• Supervise the daily operations of the multi-modal freight department, ensuring shipments are processed accurately and on time.
• Lead, support, and motivate a team of freight coordinators, providing training and ongoing development where required.
• Manage the end-to-end movement of air, ocean, and road freight shipments, ensuring customer requirements are met.
• Monitor operational performance, identifying opportunities to improve efficiency and service levels.
• Ensure all import and export documentation is completed accurately and in line with customer and regulatory requirements.
• Build and maintain strong relationships with customers, airlines, shipping lines, hauliers, overseas agents, and suppliers.
• Support the resolution of operational issues, delays, and customer queries in a professional and timely manner.
• Ensure compliance with customs procedures, HMRC regulations, and company policies.
• Monitor departmental KPIs and contribute towards achieving operational and financial targets.
• Assist with workload planning and resource allocation to ensure the department operates efficiently.
• Support senior management with reporting, operational improvements, and process development.
• Promote a positive team culture focused on customer service, accountability, and continuous improvement.

Skills

People management

Air/Ocean/Road freight

Import/Export procedures

Customs processes

Organisation

Commercial awareness

Communication

MS Office / Freight systems

Tools

CargoWise

Sequoia

Job description

Multi-Modal Freight Supervisor

Location: Colnbrook, Berkshire

Job Type: Full-time, Permanent

Salary: Up to £40,000 (Depending on Experience)

About the Role

Our client is seeking an experienced Multi-Modal Freight Supervisor to join their busy freight forwarding operation in Colnbrook. This is an excellent opportunity for an experienced freight professional looking to take the next step in their career or an established supervisor seeking a new challenge.

Key Responsibilities

• Supervise the daily operations of the multi-modal freight department, ensuring shipments are processed accurately and on time.
• Lead, support, and motivate a team of freight coordinators, providing training and ongoing development where required.
• Manage the end-to-end movement of air, ocean, and road freight shipments, ensuring customer requirements are met.
• Monitor operational performance, identifying opportunities to improve efficiency and service levels.
• Ensure all import and export documentation is completed accurately and in line with customer and regulatory requirements.
• Build and maintain strong relationships with customers, airlines, shipping lines, hauliers, overseas agents, and suppliers.
• Support the resolution of operational issues, delays, and customer queries in a professional and timely manner.
• Ensure compliance with customs procedures, HMRC regulations, and company policies.
• Monitor departmental KPIs and contribute towards achieving operational and financial targets.
• Assist with workload planning and resource allocation to ensure the department operates efficiently.
• Support senior management with reporting, operational improvements, and process development.
• Promote a positive team culture focused on customer service, accountability, and continuous improvement.

Skills & Experience

• Previous experience within a freight forwarding supervisory or senior operational role.
• Strong knowledge of air, ocean, and road freight operations.
• Good understanding of import and export procedures.
• Knowledge of customs processes and freight documentation.
• Excellent leadership and people management skills.
• Strong organisational skills with the ability to prioritise multiple tasks in a fast-paced environment.
• Commercial awareness with the ability to identify opportunities to improve profitability and service.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and freight forwarding systems such as CargoWise, Sequoia, or similar.

What's on Offer

• Salary of up to £40,000, depending on experience.
• Full-time, permanent position.
• Monday to Friday working hours.
• Opportunities for career progression within a growing freight forwarding business.