Multi-Client Customer Experience Advisor

Securitas UK; South Shields; On-site; GBP 21,000 - 26,000; Full time

Job summary

Securitas UK is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. You will support customers across multiple client accounts, handling enquiries via telephone, email, live chat and other channels.

No two days are the same, with opportunities to develop skills across industries, systems and customer requirements. The role offers a 40-hour week on a rota basis within 08:00–20:00, including weekends.

Qualifications

• Experience in customer service or contact centre environments.
• Excellent written and verbal communication skills.
• Strong problem-solving and organisational abilities.
• Confidence using multiple systems and processes.
• Good attention to detail and accuracy.
• Calm under pressure with a professional approach.

Responsibilities

• Respond to customer enquiries via phone, email, live chat and other channels.
• Manage customer queries from initial contact through to resolution.
• Provide accurate information and support across multiple client accounts.
• Process orders, amendments, refunds, bookings and customer requests.
• Maintain accurate records within CRM and client systems.
• Resolve complaints and escalate complex issues as needed.
• Work to service levels, quality standards and KPIs.
• Collaborate with colleagues and client representatives.
• Ensure compliance with data protection and confidentiality requirements.

Skills

Customer service

Communication

Problem solving

Organisational skills

Teamwork

Job description

Securitas UK is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. You will support customers across multiple client accounts, handling enquiries via telephone, email, live chat and other channels.

No two days are the same, with opportunities to develop skills across industries, systems and customer requirements. The role offers a 40-hour week on a rota basis within 08:00–20:00, including weekends.