Banking Customer Experience Advisor – Multi-Skilled

Santander; Derry/Londonderry; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

25 days holiday

Job summary

Santander Londonderry branch is seeking a Customer Experience Advisor to support customers in person and by phone. This role involves handling day-to-day transactions, assisting customers with technology in-branch, and contributing to a friendly, multi-skilled team focused on excellent service.

You’ll join a flexible, customer-centric environment with opportunities to develop knowledge of products and services, while working a 24.5-hour week on a rotating schedule from Monday to Saturday,

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

Santander Londonderry branch is seeking a Customer Experience Advisor to support customers in person and by phone. This role involves handling day-to-day transactions, assisting customers with technology in-branch, and contributing to a friendly, multi-skilled team focused on excellent service.

You’ll join a flexible, customer-centric environment with opportunities to develop knowledge of products and services, while working a 24.5-hour week on a rotating schedule from Monday to Saturday,