Multi-Client Customer Support Advisor

Whistl; United Kingdom; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee assistance programme

Job summary

Whistl is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. You will handle customer enquiries across phone, email, live chat, and other channels, supporting multiple client accounts and maintaining accurate CRM records.

In this role you will process orders and requests, resolve issues, and collaborate with colleagues to meet SLAs. Weekend rota and benefits accompany a rewarding, fast-paced environment.

Qualifications

• Previous experience in customer service, contact centre, retail, hospitality, administration, or another customer-facing environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and organisational abilities.
• Confidence working with multiple systems and processes.
• Good attention to detail and accuracy.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Adaptable, positive, and customer-focused approach.
• Ability to work both independently and as part of a team.

Responsibilities

• Respond to customer enquiries via phone, email, live chat, and other channels.
• Manage customer queries from initial contact through to resolution.
• Provide accurate information and support across multiple client accounts.
• Process orders, amendments, refunds, bookings, and customer requests.
• Maintain accurate records within CRM and client systems.
• Resolve complaints and escalate more complex issues when required.
• Work to service level agreements, quality standards, and KPIs.
• Collaborate with colleagues, internal departments, and client representatives.
• Ensure compliance with data protection and confidentiality requirements.

Skills

Customer service

Communication

Problem-solving

Organisational skills

CRM experience

Attention to detail

Working under pressure

Teamwork

Tools

CRM software

Job description

Whistl is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. You will handle customer enquiries across phone, email, live chat, and other channels, supporting multiple client accounts and maintaining accurate CRM records.

In this role you will process orders and requests, resolve issues, and collaborate with colleagues to meet SLAs. Weekend rota and benefits accompany a rewarding, fast-paced environment.