Dynamic Medical Receptionist & Admin (9-Month Contract)

St Augustine’s Medical Practice; West of England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Variety of tasks

Skill development

Training and support

Additional hours

Job summary

St Augustine’s Medical Practice in the West of England is seeking a friendly medical receptionist/administrator on a 9-month fixed-term contract to cover maternity leave. The role involves front desk duties, patient check-in, telephone management, and appointment scheduling.

Training will be provided, with potential for permanent hours depending on business needs. Applicants should enjoy working in a busy environment and be committed to patient confidentiality and compassionate care.

Qualifications

• Enthusiastic and reliable team member.
• Previous experience as a medical receptionist or in an administrative role is desirable but not essential; training will be provided.

Responsibilities

• Front Desk: Greet patients and visitors in a courteous and friendly manner.
• Manage the check-in and check-out process efficiently.
• Ensure the reception area is tidy and presentable.
• Telephone Management: Answer and direct phone calls promptly and efficiently.
• Address inquiries and provide accurate information.
• Schedule and confirm appointments.
• Administrative Duties: Maintain patient records and update information as required.
• Assist with administrative tasks as needed.
• Customer Service: Address patient concerns and elevate issues as necessary.
• Provide compassionate support to patients and their families.
• Ensure patient confidentiality is maintained at all times.
• Professionalism: Maintain a professional appearance and demeanor.
• Handle stressful situations with calm and composure.
• Compassion: Demonstrate empathy and understanding towards patients.
• Provide supportive and compassionate care.
• General administrative duties: answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanning correspondence, booking hospital transport and liaising with other healthcare professionals.
• This post includes opening and closing the Surgery.

Job description

St Augustine’s Medical Practice in the West of England is seeking a friendly medical receptionist/administrator on a 9-month fixed-term contract to cover maternity leave. The role involves front desk duties, patient check-in, telephone management, and appointment scheduling.

Training will be provided, with potential for permanent hours depending on business needs. Applicants should enjoy working in a busy environment and be committed to patient confidentiality and compassionate care.