Multi-Agency Community Housing Support Worker

Nacro; Bolton; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nacro is recruiting for a Community Accommodation with Support (CAS-2) role covering Bolton and Wigan. The post requires a full driving license, regular travel, and an Enhanced DBS plus HMPPS checks.

The salary starts at £26,807 pro rata with progression to £27,477 pro rata within the first year, with ongoing development and pay progression. We are a Ban the Box employer welcoming applicants from diverse backgrounds.

Qualifications

• Experienced in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record‑keeping skills.
• Ability to build positive professional relationships and motivate others.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Ability to work independently and within a multi‑agency team.

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move-on into independent living.
• Risk & Safeguarding: Identify and manage anti-social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Housing support

Vulnerable adults

Communication skills

Record keeping

Safeguarding

Welfare benefits knowledge

Independent working

Multi-agency working

Driving licence

Tools

Outlook

Word

Excel

Job description

Nacro is recruiting for a Community Accommodation with Support (CAS-2) role covering Bolton and Wigan. The post requires a full driving license, regular travel, and an Enhanced DBS plus HMPPS checks.

The salary starts at £26,807 pro rata with progression to £27,477 pro rata within the first year, with ongoing development and pay progression. We are a Ban the Box employer welcoming applicants from diverse backgrounds.