Housing Support & Tenancy Specialist (Cas-2)

Nacro; Gillingham; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nacro in Gillingham is recruiting for a Community Accommodation with Support worker to assist service users with housing applications, budgeting, and tenancy sustainment within a nationwide CAS-2 program operated with the Ministry of Justice.

The role requires regular travel, a full driving licence, and Enhanced DBS checks. You will work with probation services and housing providers to promote independence and safer housing outcomes, with clear progression within Nacro's pay framework.

Qualifications

• Experience in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record‑keeping skills.
• Ability to work independently and within a multi‑agency team.
• Full driving licence and access to own vehicle.

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move-on into independent living.
• Risk & Safeguarding: Identify and manage anti-social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Housing support

Vulnerable adults

Record-keeping

Communication

Driving

Tools

Outlook

Word

Excel

Job description

Nacro in Gillingham is recruiting for a Community Accommodation with Support worker to assist service users with housing applications, budgeting, and tenancy sustainment within a nationwide CAS-2 program operated with the Ministry of Justice.

The role requires regular travel, a full driving licence, and Enhanced DBS checks. You will work with probation services and housing providers to promote independence and safer housing outcomes, with clear progression within Nacro's pay framework.