MTOL Licensing & Member Experience Lead

Music Publishers Association (UK); Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension contribution

Critical illness insurance

Income protection insurance

Death in service benefit (after 2 yrs)

Defined benefit plan

Job summary

Music Publishers Association (UK) seeks an experienced MTOL Lead to own and optimise the Multi Territory Online Licensing service for MCPS members. You will work closely with ICE Services and PRS for Music to ensure governance, accurate data flows and timely royalty payments, while driving improvements and growth.

This role requires strong stakeholder management, data analysis and a proactive approach to service development that enhances member value and revenue for MCPS.

Qualifications

• Experience in mechanical or digital music licensing operations.
• Strong MTOL knowledge and licensing governance.
• Experience managing member or client relationships in a service-led environment.
• Excellent service and case-management discipline.

Responsibilities

• Manage MCPS/ICE relationship for MTOL operations.
• Support governance forums and licence policy recommendations.
• Act as MCPS contact for mechanical rights mandates and data management.
• Own MTOL member relationship and case management.
• Resolve MTOL-related escalations with clear outcomes.
• Coordinate MTOL across MCPS, PRS for Music and ICE Services.
• Organise regular updates to members on performance.
• Develop MTOL service improvements to raise revenues and efficiency.
• Oversee MTOL reporting and BI insight delivery.

Skills

MTOL operations

Stakeholder management

CRM tools

Data reporting

Process improvement

Planning and organisation

Tools

CRM tools

BI tools

Data analysis software

Job description

Music Publishers Association (UK) seeks an experienced MTOL Lead to own and optimise the Multi Territory Online Licensing service for MCPS members. You will work closely with ICE Services and PRS for Music to ensure governance, accurate data flows and timely royalty payments, while driving improvements and growth.

This role requires strong stakeholder management, data analysis and a proactive approach to service development that enhances member value and revenue for MCPS.