Multi Territory Online Licensing Lead (MTOL)

Music Publishers Association (UK); Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension contribution

Critical illness insurance

Income protection insurance

Death in service benefit (after 2 yrs)

Defined benefit plan

Job summary

Music Publishers Association (UK) seeks an experienced MTOL Lead to own and optimise the Multi Territory Online Licensing service for MCPS members. You will work closely with ICE Services and PRS for Music to ensure governance, accurate data flows and timely royalty payments, while driving improvements and growth.

This role requires strong stakeholder management, data analysis and a proactive approach to service development that enhances member value and revenue for MCPS.

Qualifications

• Experience in mechanical or digital music licensing operations.
• Strong MTOL knowledge and licensing governance.
• Experience managing member or client relationships in a service-led environment.
• Excellent service and case-management discipline.

Responsibilities

• Manage MCPS/ICE relationship for MTOL operations.
• Support governance forums and licence policy recommendations.
• Act as MCPS contact for mechanical rights mandates and data management.
• Own MTOL member relationship and case management.
• Resolve MTOL-related escalations with clear outcomes.
• Coordinate MTOL across MCPS, PRS for Music and ICE Services.
• Organise regular updates to members on performance.
• Develop MTOL service improvements to raise revenues and efficiency.
• Oversee MTOL reporting and BI insight delivery.

Skills

MTOL operations

Stakeholder management

CRM tools

Data reporting

Process improvement

Planning and organisation

Tools

CRM tools

BI tools

Data analysis software

Job description

We are seeking an experienced online licensing professional to lead and optimise the Multi Territory Online Licensing (MTOL) service for MCPS members. Working closely with ICE Services and PRS for Music, you will be the subject matter expert and operational owner for member-facing MTOL services, including member support, escalations, mandate growth, reporting, communications and continuous service improvement.

About the MPA Group of Companies

The MPA works on behalf of its wide-ranging membership to protect and enhance the rights of the music publishers and creators at the heart of British music’s extraordinary cultural and economic success story. We strive to be the catalyst for positive change in the music publishing community, by empowering our members and by advocating on behalf of our industry with passion, integrity, respect for others and with the creator at the heart of everything we do.

The MPA also owns and operates its subsidiary businesses MCPS and PMLL (collectively known as The MPA Group).

About MCPS

MCPS (Mechanical Copyright Protection Society) is the UK collection society that licenses mechanical (reproduction) copyrights on behalf of over 46,000 music publisher, songwriter, composer and lyricist members.

About the Role

As MTOL Lead, you'll be responsible for the delivery and continuous improvement of the MTOL service for MCPS members, ensuring online mechanical licensing is well governed, accurate and commercially sound, while supporting the accurate and timely payment of royalties.

Working within the MCPS operating model, you'll coordinate across MCPS, PRS for Music and ICE Services to ensure MTOL enquiries, escalations and service issues are resolved effectively. While ICE manages licensing, processing and collections, and PRS for Music manages distributions and standard member queries, you'll act as the primary point of contact for MTOL members and oversee the delivery of the member-facing MTOL service. You will also be expected to assist in the identification and delivery of new initiatives to increase the repertoire MCPS represents and its value.

Key Responsibilities

Licensing, Operations and Governance

• Manage the MCPS/ICE relationship for MTOL operations to ensure the effective flow and processing of data through to distribution.
• Support the MCPS Commercial Director and their role in relevant ICE licensing governance forums by reviewing pre-approval analysis and contributing to licence policy recommendations.
• Act as the MCPS point of contact for all matters relating to mechanical rights mandates, managing mandate data and MTOL mandate changes.

Member Management and Enquiries

• Own the MTOL member relationship, acting as the primary point of contact for MTOL account management and case management via the ticketing system.
• Manage and resolve MTOL-related escalations from members, PRS and ICE, ensuring timely resolution and clear communication of outcomes.
• Maintain and communicate clear service boundaries between MCPS, PRS and ICE, ensuring enquiries are directed and managed through the appropriate channels and dealt with effectively.
• Maintain accurate oversight and engagement of MTOL mandate members, ensuring effective support throughout the member lifecycle.
• Ensure ICE and PRS are informed of new and withdrawn MCPS members through the agreed ticketing process.
• Organise and present regular updates to members on service performance and planned improvements (in person, virtually and via email).
• Regularly review and develop the MTOL service offering, identifying and implementing improvements that increase revenues, enhance member value, service effectiveness and operational efficiency based on member feedback, performance data and stakeholder input.

Finance, Distribution and Reporting

• Work with the Finance Director and ICE to support MTOL financial processes, including withholding tax, suspense management, billing, allocations and related data flows.
• Lead our member acquisition programme, to deliver mandate growth and MTOL service development alongside the Commercial Director and wider commercial team.
• Assure the accuracy of data flowing through to PRS distribution, improving attribution and correct payment to members.
• Own MTOL reporting (for example customer pack, quarterly business review and the monthly SLA report) and provide BI insight to members and internal stakeholders.

About You

Experience and Knowledge

Experience in mechanical or digital music licensing operations, with exposure to online or mechanical rights and CMO processes, is a must have for the role.

You will also demonstrate:

• Strong understanding of MTOL, music copyright, licensing governance, usage data and royalty flows.
• Experience managing member or client relationships in a service-led environment.
• Excellent service and case-management discipline, with experience of ticketing or CRM tools.
• Experience working with multiple stakeholders, including external service providers and member organisations.
• Experience analysing operational, licensing or royalty-related data and reporting to support service delivery and decision-making.
• Experience in identifying and executing business development plans that create additional revenue and/or improve services.

Skills and Competencies

• Excellent stakeholder management skills, with the ability to build effective relationships across members, partners and internal teams.
• Strong written and verbal communication skills, including the ability to explain technical licensing concepts clearly.
• Strong analytical and problem-solving skills, with the ability to use reporting tools and operational data to identify trends and drive improvements.
• Numerate and detail-oriented, with a high level of accuracy in financial and operational data, including reconciliations, tax and suspense.
• Organised and able to manage competing priorities in a fast-paced environment.
• Proactive and improvement-focused, identifying and implementing changes that enhance member experience and operational effectiveness.
• Pension contribution
• Critical illness insurance
• Income protection insurance
• Death in service benefit (after 2 years of service)

Diversity, Equity & Inclusion

We are committed to building an inclusive workplace that reflects the diversity of the creators and communities we serve. We welcome applications from people of all backgrounds, identities and experiences, and strive to create an environment where everyone feels respected, supported and empowered to do their best work. This commitment to inclusion and respect for creators sits at the heart of the MPA Group.