Global Operations Lead, Music Rights & Delivery

PPLUK; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Life assurance and health cash plan

Annual music activity allowance

Season ticket loans

Regular socials and music industry<br>

Job summary

PPL in London is seeking an International Operations Manager to translate priorities into detailed plans and coordinate delivery across the team and partner departments. You’ll lead two International Operations Specialists and ensure service levels are met through hands-on coordination and clear reporting.

You will build dashboards, manage risks, and drive process improvements across international workflows, collaborating with Repertoire, Distribution, Finance and Technology to maximise revenue

Qualifications

• Experience creating, maintaining and reporting on detailed work schedules and operational plans.
• Experience managing and developing people with coaching and performance feedback.
• Ability to coordinate delivery across multi-team setups and manage dependencies.
• Experience documenting processes and implementing continuous-improvement changes with measurable benefits.

Responsibilities

• Build and maintain the international operations plan with milestones and owners.
• Coordinate delivery across International and partner teams, with clear roles and handovers.
• Lead and develop two International Operations Specialists, manage workload and performance.
• Manage workflow queues and ensure service levels with accurate Salesforce records.
• Create dashboards and reports for progress, capacity, risks and decisions.
• Identify improvements to processes, controls and systems and drive adoption.

Skills

Work scheduling

Team leadership

Process improvement

Risk management

Data analysis

Stakeholder communication

Salesforce

Excel

PowerPoint

Tools

Salesforce

Excel

PowerPoint

Job description

PPL in London is seeking an International Operations Manager to translate priorities into detailed plans and coordinate delivery across the team and partner departments. You’ll lead two International Operations Specialists and ensure service levels are met through hands-on coordination and clear reporting.

You will build dashboards, manage risks, and drive process improvements across international workflows, collaborating with Repertoire, Distribution, Finance and Technology to maximise revenue