MSP Platforms & Standards Lead – Hybrid TechOps

Focus Group; Shoreham-by-Sea; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working options

Pension

Health benefits

Job summary

Focus Group is seeking an MSP Platforms & Standards Lead in Shoreham-by-Sea to own the core MSP platforms, drive technical standards, and work across Operations, engineering, service desk, sales and practice leads. You’ll manage platforms like Datto, IT Glue, Nerdio and Inforcer, ensuring security, documentation and compliant standards.

The role involves hybrid working and close collaboration with cross-functional teams to deliver improvements and maintain high-quality customer environments.

Qualifications

• Proven experience administering MSP platforms (Datto, IT Glue, Nerdio, Inforcer) or equivalent tools.
• Strong documentation capabilities with IT Glue, Hudu or similar.
• Experience scripting/automation (PowerShell, Azure Automation).
• Solid ITIL knowledge including problem/change/asset management.
• Vendor management experience and licensing oversight.
• Excellent organisational skills with attention to asset records and documentation.
• Ability to explain business cases for improvements to non-technical stakeholders.

Responsibilities

• Own and manage core MSP platforms (Datto, IT Glue, Nerdio, Inforcer) to standards.
• Implement technical changes to platforms to meet client and internal requests.
• Support vendor relationships and assess tool changes impact.
• Collaborate with practice leads and service teams to plan improvements.
• Keep platforms secure, patched and up to date with Internal IT.
• Onboard new tools from evaluation to handover to operations.
• Lead on Technical Standards and ensure customers' environments comply.

Skills

MSP platforms admin

Datto administration

IT Glue administration

Nerdio administration

Inforcer administration

PowerShell

Azure Automation

ITIL knowledge

Vendor management

Documentation practices

Strong communicator

Team collaboration

Tools

Datto

IT Glue

Nerdio

Inforcer

Hudu

PowerShell

Azure Automation

Job description

Focus Group is seeking an MSP Platforms & Standards Lead in Shoreham-by-Sea to own the core MSP platforms, drive technical standards, and work across Operations, engineering, service desk, sales and practice leads. You’ll manage platforms like Datto, IT Glue, Nerdio and Inforcer, ensuring security, documentation and compliant standards.

The role involves hybrid working and close collaboration with cross-functional teams to deliver improvements and maintain high-quality customer environments.