MSP Field Engineer - Infrastructure & Client Support Pro
Emplyfy
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Benefits offered by this job
Job summary
Emplyfy is seeking an MSP Field Engineer to support clients across a range of industries. The role blends customer-facing support with technical project work and infrastructure maintenance on-site at client locations.
Responsibilities include delivering technical support, managing incidents, troubleshooting networking and server issues, installing hardware and software, and documenting tickets and notes. The position requires minimum 5 years in IT, Microsoft 365 expertise, and security standards
Qualifications
- Minimum 5 years' experience within a relevant IT role.
- Experience with Cyber Essentials and GDPR security standards (mandatory).
- Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
- Familiarity with Intune, RMM platforms and telephone systems.
Responsibilities
- Deliver technical support to a broad client base.
- Attend customer sites as required.
- Manage incidents through the support system.
- Maintain regular communication with customers.
- Troubleshoot networking and server issues.
- Install and support hardware and software.
- Escalate service-impacting issues appropriately.
- Monitor customer systems and generate reports.
- Maintain ticketing records and technical notes.
- Support critical incidents and planned maintenance.
Skills
Tools
Job description
Emplyfy is seeking an MSP Field Engineer to support clients across a range of industries. The role blends customer-facing support with technical project work and infrastructure maintenance on-site at client locations.
Responsibilities include delivering technical support, managing incidents, troubleshooting networking and server issues, installing hardware and software, and documenting tickets and notes. The position requires minimum 5 years in IT, Microsoft 365 expertise, and security standards
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