Client-Facing MSP Field Engineer | M365 & Azure Pro

Emplyfy; Worthing; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy, a growing managed services provider, is seeking an MSP Field Engineer to support clients across industries in Worthing and surrounding areas. The role blends customer-facing support with technical project work and infrastructure maintenance.

Responsibilities include delivering technical support, attending client sites, managing incidents, and troubleshooting networking and server issues, with a focus on security and effective communication.

Qualifications

• Minimum 5 years of experience in a relevant IT role.
• Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Experience administering and implementing Azure solutions.
• Knowledge of Windows 10, Windows 11 and Mac.
• Experience preparing and deploying different client builds/images.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Microsoft 365

Intune

RMM platforms

Networking

Azure

Windows OS

Job description

Emplyfy, a growing managed services provider, is seeking an MSP Field Engineer to support clients across industries in Worthing and surrounding areas. The role blends customer-facing support with technical project work and infrastructure maintenance.

Responsibilities include delivering technical support, attending client sites, managing incidents, and troubleshooting networking and server issues, with a focus on security and effective communication.