MSP IT Service Engineer — On-Site & Remote Support

Emplyfy

Devon and Torbay

Hybrid

GBP 30,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT Service Engineer for its MSP team. The role involves remote and on-site support for high-profile clients, troubleshooting across diverse IT environments, and acting as the primary contact for incidents and requests.

You will handle maintenance, follow SLAs, and coordinate with external providers while maintaining thorough documentation and system health. The position offers a competitive salary and generous holiday entitlement.

Qualifications

At least 5 years' experience in a similar IT engineering/support position.
Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
Experience with Azure administration and implementation.

Responsibilities

Provide technical support and serve as a primary contact for customers.
Attend customer premises as needed to resolve incidents and perform planned maintenance.
Manage support requests through the Service Desk tool from initial logging through to resolution.
Communicate progress to customers and work within agreed SLA requirements.
Escalate serious or high-priority incidents when necessary.
Plan daily activities and ensure important tasks are completed within required timescales.
Monitor customer environments and maintain the required level of system performance and service.
Install, configure, maintain and repair IT hardware and software.
Keep service records, tickets and technical documentation accurate and current.
Respond to critical incidents both on-site and remotely.