MSP Account Manager: Build Trusted Relationships & Grow Accounts

Carden IT Services Ltd; Brighton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Commission structure tied to retention

Free on-site parking

Company events and social outings

Smart casual dress code

Supportive team environment

Job summary

Carden IT Services Ltd. is seeking an experienced Accounts Manager to own a portfolio of established client accounts within the MSP space. You’ll prioritize relationship-building, understand evolving client needs, and identify upsell opportunities while coordinating with technical and support teams.

You will manage a structured pipeline, prepare meeting agendas, and ensure timely follow-ups. This role emphasizes retention, growth, and client satisfaction, with face-to-face and virtual meetings

Qualifications

• Experience in MSP or technical IT services environment is essential.
• Ability to discuss IT infrastructure, networking, and cybersecurity at a client level.
• Strong communicator in person and virtually, with boardroom presence.

Responsibilities

• Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty
• Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals
• Identifying upsell and cross-sell opportunities within your portfolio, presenting solutions that genuinely add value to the client
• Attending face-to-face client meetings as required, as well as managing and presenting professionally in virtual meetings
• Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed
• Preparing and distributing meeting agendas in advance and ensuring all follow-up actions are completed promptly and professionally
• Acting as the internal advocate for your clients, liaising with our technical and support teams to ensure service delivery consistently meets expectations
• Monitoring client satisfaction and addressing concerns early, before they become problems
• Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance
• Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients

Skills

MSP experience

Account management

Technically literate

Communication

Organisational skills

Client-facing

Job description

Carden IT Services Ltd. is seeking an experienced Accounts Manager to own a portfolio of established client accounts within the MSP space. You’ll prioritize relationship-building, understand evolving client needs, and identify upsell opportunities while coordinating with technical and support teams.

You will manage a structured pipeline, prepare meeting agendas, and ensure timely follow-ups. This role emphasizes retention, growth, and client satisfaction, with face-to-face and virtual meetings