MSP 2nd/3rd Line IT Support Engineer (Hybrid Basildon)

TSR Select; Basildon; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

TSR Select in Basildon is seeking a 2nd/3rd Line Support Engineer to act as an escalation point for complex IT issues, providing remote support across customers.

You will handle Microsoft 365, Azure, Intune, and firewall technologies, configure networks, VPNs, and security, and mentor apprentices while delivering excellent customer service within SLAs. Hybrid role with travel to customer sites as required.

Qualifications

• 4+ years in an MSP environment and 2nd/3rd line IT support experience.
• Strong Microsoft 365 knowledge including Intune, Exchange, Teams, SharePoint, and Azure AD.
• Good Windows OS knowledge and basic networking (DNS/DHCP/VLANs).
• Experience with firewall configuration and VPNs; security awareness a must.

Responsibilities

• Provide 2nd/3rd line technical support to customers via remote and onsite work.
• Troubleshoot complex IT issues and escalate when required; ensure SLAs are met.
• Work with Microsoft 365, Azure, Intune, and firewall technologies.
• Configure, deploy, and maintain networks including switches and routers.
• Assist onboarding of new customers and mentor apprentices in the team.
• Maintain documentation and ensure cyber security best practices.

Skills

Microsoft 365

Intune

Azure AD

Exchange

Teams

SharePoint

Networking fundamentals

Firewalls

VPNs

Documentation

Tools

Firewall configuration

Router/Switch setup

Remote support tools

Job description

TSR Select in Basildon is seeking a 2nd/3rd Line Support Engineer to act as an escalation point for complex IT issues, providing remote support across customers.

You will handle Microsoft 365, Azure, Intune, and firewall technologies, configure networks, VPNs, and security, and mentor apprentices while delivering excellent customer service within SLAs. Hybrid role with travel to customer sites as required.