Senior 2nd Line IT Support Engineer — Hybrid, MSP‑Experienced

Station; Dartford; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension

Paid overtime

On-call allowance

Job summary

Station in Dartford is seeking a Senior 2nd Line Technical Support Engineer to join our hybrid team. The role focuses on hands-on IT support across Microsoft 365, Azure, AD, networking and virtualization, with ownership of escalations and customer communication.

You will travel to customer sites as needed and contribute to delivering a reliable service for a growing technology business. 25 days holiday, pension, overtime pay and on-call allowance are available.

Qualifications

• 3+ years in IT support or 2nd line support.
• MSP experience would be a real advantage.
• Strong troubleshooting and problem-solving skills.
• Confident managing escalations and communicating with customers.
• Hands-on, support colleagues and attend customer sites when required.

Responsibilities

• Take ownership of escalated issues and resolve them promptly.
• Troubleshoot technical problems across Windows Server, Microsoft 365 and Azure environments.
• Support a varied customer base and deliver reliable service.
• Assist colleagues and participate in on-site visits when required.

Skills

Escalation management

Customer communication

Troubleshooting

Tools

Windows Server

Microsoft 365

Azure

Active Directory

Entra ID

Intune

Networking

DNS

DHCP

VLANs

Firewalls

Hyper-V

PowerShell

Backup & DR

Job description

Station in Dartford is seeking a Senior 2nd Line Technical Support Engineer to join our hybrid team. The role focuses on hands-on IT support across Microsoft 365, Azure, AD, networking and virtualization, with ownership of escalations and customer communication.

You will travel to customer sites as needed and contribute to delivering a reliable service for a growing technology business. 25 days holiday, pension, overtime pay and on-call allowance are available.