MSK Therapy Front Desk Specialist — Flexible Hours

The Methodist Church in Britain

Brierley Hill

On-site

GBP 12,000 - 18,000

Part time

3 days ago

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Benefits offered by this job

Flexible working options

NHS People Promise work-life balance

Learning & OD development

Job summary

The Dudley Group NHS Foundation Trust is seeking a part-time clerical receptionist for the MSK therapy department. The role focuses on greeting patients, processing arrivals, and booking follow-up appointments using the OASIS system. It requires confidence with patient contact, filing, scanning, and general admin.

GCSE maths and English and a word processing qualification are required. The successful candidate will handle face-to-face and phone enquiries and support a busy front desk with

Qualifications

GCSE maths and English at grade 9-1, or O level A-F, or CSE 1-3.
Word processing qualification.

Responsibilities

Greet patients and visitors promptly and act as the first point of contact for the service.
Process patient arrivals.
Book therapy and follow-up appointments.
Record appointment outcomes on the OASIS system, as guided by qualified staff.
Answer face-to-face and telephone enquiries from patients, the public and staff, giving basic information.
Manage phone calls and messages for the department.
Carry out routine administrative tasks such as filing, photocopying and scanning.

Skills

Customer care

Computer skills

Organisational skills

Communication

Education

GCSE maths and English

Word processing qualification

Tools

OASIS system

Job description

GCSE maths and English and a word processing qualification are required. The successful candidate will handle face-to-face and phone enquiries and support a busy front desk with

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