Cardiology Admin Coordinator (Flexible Hours)

The Methodist Church in Britain; West Midlands; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Flexible working options under the NHS

Support for a healthy work-lifeBalance

Job summary

The Dudley Group NHS Foundation Trust is seeking a Clerical Officer in the Cardiology Department. The role focuses on booking and coordinating patient appointments, handling departmental post and results, and keeping patient records up-to-date while running the reception desk.

It involves frequent face-to-face and telephone contact with patients and clinical colleagues. GCSE English and Maths and prior administrative or customer-facing experience are required.

Qualifications

• GCSE English Language and Maths at grade C or level 4 or above, or an equivalent qualification.
• Previous administrative, clerical, reception or customer-facing experience.
• Good working knowledge of Microsoft Office and general IT systems.

Responsibilities

• Provide an efficient, high-quality administrative and reception service within the Cardiology Department.
• Act as the first point of contact for patients, relatives, carers and visitors, giving non-clinical information and answering queries.
• Coordinate patient appointments, maintaining booking systems, databases and appointment diaries.
• Make appropriate changes to appointments and schedules for clinical needs and service changes.
• Receive, process and distribute departmental post and correspondence within set timescales.
• Maintain accurate, confidential and up-to-date patient records and administrative information under information governance rules.
• Keep the reception and administrative areas safe, organised, clean and welcoming, reporting faults and hazards.
• Monitor office and departmental supplies, keep stock records, raise requisitions and handle deliveries.
• Collect, maintain and update departmental activity data, statistics and administrative records.
• Work with the wider Cardiology team to support patient pathways and improve administrative processes.

Skills

Microsoft Office

Education

GCSE English/Maths (C/4+)

Tools

NHS booking systems

Job description

The Dudley Group NHS Foundation Trust is seeking a Clerical Officer in the Cardiology Department. The role focuses on booking and coordinating patient appointments, handling departmental post and results, and keeping patient records up-to-date while running the reception desk.

It involves frequent face-to-face and telephone contact with patients and clinical colleagues. GCSE English and Maths and prior administrative or customer-facing experience are required.