MSK Appointments & Reception Administrator

Transformation Unit; Accrington; On-site; GBP 23,000 - 28,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an Appointment Administrator/Receptionist to join the MSK/IMPReS booking team at Accrington Pals Health Centre. You will deliver high-quality front-of-house administration for patient appointments, handle inquiries, and maintain accurate clerical records.

The role requires flexibility across sites, exposure to NHS systems, and a commitment to excellent patient service in a busy environment.

Qualifications

• GCSE in English and Maths or equivalent required.
• NVQ in Customer Care or willingness to work towards this qualification.
• Experience in reception/front-desk/administration desirable.

Responsibilities

• Provide high-quality front-of-house administration and clerical support for IMPReS services.
• Answer calls, deal with queries, and manage patient appointments and information.
• Enter data accurately into scheduling and information management systems.

Skills

Customer service

Reception experience

Data input

Education

GCSE English & Maths

NVQ in Customer Care

Tools

EMIS

Cerner

Choose and Book

Booking Centre Telephone system

Job description

East Lancashire Hospitals NHS Trust is seeking an Appointment Administrator/Receptionist to join the MSK/IMPReS booking team at Accrington Pals Health Centre. You will deliver high-quality front-of-house administration for patient appointments, handle inquiries, and maintain accurate clerical records.

The role requires flexibility across sites, exposure to NHS systems, and a commitment to excellent patient service in a busy environment.