MSK Administrative Lead (NHS Band 3)

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield is seeking a Senior Clerical Officer to provide efficient administrative support to the Musculoskeletal (MSK) service at The Royal Hallamshire Hospital. The role includes day-to-day supervision of Band 2 clerical staff and ensuring accurate patient records and appointments.

This fixed-term, full-time post (37.5 hours weekly) offers NHS benefits, development opportunities and alignment with Trust policies.

Qualifications

• GCSE English Language and Mathematics Grade C/4 or above, or equivalent qualifications/experience
• Evidence of IT competency through training, qualifications or relevant experience
• Supervisory or management qualification (e.g., ILM Level 3) or equivalent knowledge and experience gained through practice
• ECDL or equivalent IT qualification

Responsibilities

• Register referrals and book appointments in line with waiting time standards and Patient Access Policy.
• Support management of outpatient clinics, coordinate changes, cancellations and re-scheduling; maximise clinic capacity.
• Provide day-to-day supervision and line management of Band 2 Clerical Officers; manage annual leave, appraisals and attendance.
• Communicate professionally with patients, carers and healthcare professionals, maintaining confidentiality.

Skills

Verbal & written communication

IT skills

Organisational skills

Teamwork

Attention to detail

Customer service

Problem solving

Discretion & confidentiality

Policy development

Education

GCSE English & Maths

IT competency

Supervisory qualification

ECDL qualification

Tools

Microsoft Office

Job description

Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield is seeking a Senior Clerical Officer to provide efficient administrative support to the Musculoskeletal (MSK) service at The Royal Hallamshire Hospital. The role includes day-to-day supervision of Band 2 clerical staff and ensuring accurate patient records and appointments.

This fixed-term, full-time post (37.5 hours weekly) offers NHS benefits, development opportunities and alignment with Trust policies.