MSK Health Admin & Patient Care Coordinator

Sussex Community NHS Foundation Trust; Eastbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sussex Community NHS Foundation Trust is seeking a proactive MSK Health Administrator to support the Rehab and Pelvic Health teams in Eastbourne. You will coordinate patient pathways, manage appointments, respond to queries, and uphold data confidentiality in line with Trust policies.

This role involves close collaboration with clinicians, accurate data entry on NHS systems, and contributing to service improvements. The post emphasizes strong communication and organisation within an NHS setting.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• Proactive, detail‑driven approach to problem solving.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Manage end-to-end administration of patient pathways from referral to discharge.
• Provide high quality reception duties for patients and respond to queries professionally.
• Coordinate clinic appointments, cancellations and rebookings with timely communication.
• Liaise with clinicians and healthcare professionals to support service delivery.
• Provide information and support to patients regarding appointments and services.
• Handle patient queries via telephone, email and face‑to‑face contact.
• Act as first point of contact for patient queries and concerns.
• Update electronic records accurately and maintain data confidentiality.
• Contribute to continuous improvement of MSK administrative processes.
• Input patient data accurately using systems such as SystmOne.
• Work with MSK clinical team to ensure documentation is processed promptly.
• Monitor emails, referrals, and triage outcomes; escalate issues as needed.
• Support service audits, data collection, and performance reporting.
• Book, amend and cancel appointments using booking and call systems.
• Arrange cover for clinics as notified by Admin Team Leads.
• Convert appointment slots under Admin Team Lead direction.
• Monitor waiting lists and book patients by longest wait.
• Help reduce long waiters in the service.
• Order stock across non‑clinical services.
• Cover other admin sites when needed.
• Check new referral details for completeness and accuracy.
• Avoid duplication by comparing with existing registrations; input referral details.
• Liaise with professionals to avoid delays in referrals.
• Communicate clearly with other professionals, agencies and patients.
• Ensure confidentiality and security of patient records.
• Use phone, email or written media to manage appointments and enquiries.
• Carry out other duties within the remit of the post as required.
• Contribute to development of the admin service.

Skills

Reception duties

Coordination

Data entry

Customer service

Job description

Sussex Community NHS Foundation Trust is seeking a proactive MSK Health Administrator to support the Rehab and Pelvic Health teams in Eastbourne. You will coordinate patient pathways, manage appointments, respond to queries, and uphold data confidentiality in line with Trust policies.

This role involves close collaboration with clinicians, accurate data entry on NHS systems, and contributing to service improvements. The post emphasizes strong communication and organisation within an NHS setting.