MSK Administration Coordinator – NHS Band 3 | Flexible Hours

Sirona-Care-; West of England; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS benefits

NHS Pension

27+ days annual leave

Job summary

Sirona care & health CIC in Bristol, North Somerset and South Gloucestershire is seeking an Administrative Clerk (NHS AfC Band 3) to join the MSK administration team. The role supports patient pathways from referral through onward care, coordinating appointments and referrals using eReferral and EMIS.

The post is full-time, fixed-term for 4 months, with flexible working options. Agenda for Change salary and NHS benefits are included, with 27+ days of annual leave and NHS Pension eligibility.

Qualifications

• Knowledge of Administration work relevant to the position applied for
• Range of IT skills including Word and Excel
• NHS Experience
• Knowledge or current use of EMIS

Responsibilities

• Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations.
• Responds appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach.
• Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues.
• Escalates issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.

Skills

Administration

Communication skills

IT skills

Education

GCSE English and Maths

NVQ Level 3 in Business Administration

Tools

EMIS

MS Word

MS Excel

Job description

Sirona care & health CIC in Bristol, North Somerset and South Gloucestershire is seeking an Administrative Clerk (NHS AfC Band 3) to join the MSK administration team. The role supports patient pathways from referral through onward care, coordinating appointments and referrals using eReferral and EMIS.

The post is full-time, fixed-term for 4 months, with flexible working options. Agenda for Change salary and NHS benefits are included, with 27+ days of annual leave and NHS Pension eligibility.